I received a notification from Facebook saying someone tried to log into my account fro...
GetHuman-aulonab's customer service issue with Facebook from May 2018
Help with my Facebook issue
First: share to improve GetHuman-aulonab's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-aulonab's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-aulonab will want to follow the link below to head to their help center. We will check on GetHuman-aulonab later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-aulonab may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-aulonab's own words
I received a notification from Facebook saying someone tried to log into my account from an unknown location and device. They asked to confirm whether it was me, I said it was not. Then they prompted me to change my Facebook password but in order to do that I had to type in my old password. They told me it was wrong but I know it’s not. I’m assuming whomever tried to hack into my account was successful and they changed my password. When I went on the browser page to log in and clicked “forgot password” they asked how I wanted to retrieve my password (ie via sms or email. The sms number they had was not mine. So I’m assuming whomever tried to hack into my account changed my number too) I cannot log into my account anymore or change the password. Please help me recover my account.
GetHuman-aulonab did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-aulonab fixed the problem
We are waiting for GetHuman-aulonab to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.