Facebook Customer Service Issues

About 2 weeks ago, I got locked out of my Facebook account. I recently purchased a new phone from Verizon, but kept the same number. Despite numerous attempts to receive an authentication code from Facebook via text, I have not been successful. Around 6 months ago, I set up two-factor authentication after a hacker accessed my account, listing my phone and computer as devices. When I tried to log in with my new phone, I was blocked as Facebook did not recognize the device. I uploaded my Driver's License photo three times and a picture of my face with an identification code once, but never received a confirmation email. I am unable to access my account from either my computer or new phone. Assistance with logging in would be greatly appreciated. Thank you.

My Facebook account was disabled yesterday. I posted a Cricket games video on my timeline, and shortly after, Facebook removed it, citing a copyright infringement notice from a third party. Despite the notice, my account was still accessible. However, a few hours later, I was automatically logged out, and when I attempted to log back in, I received a message stating my account had been disabled. I have not received any further emails or notifications regarding this action. My account has been active for 9 years with 18k followers and admin access to 12-15 pages. I submitted an appeal, but I am yet to receive a response from Facebook. I am unsure if my account will be reactivated and seek clarity on whether this is a temporary or permanent disablement. Any guidance on the next steps to recover my account would be appreciated. Thank you.

I appreciate the opportunity to share my experience. I have faced challenges with Facebook, leading me to deactivate my account due to feeling unfairly treated. Despite this, I continue to be targeted without justification. My access to a group of almost 25,[redacted] people has been blocked. I have noticed discrepancies in the posts displayed compared to what is broadcast on live television. There are apparent threats geared towards frustrating me, possibly due to my association with my mentor, T.B. Joshua. I seek justice in this matter, as I believe there may be a single individual responsible for these actions, which I hope the management can address. My faith is essential to me, as reflected in my groups - Emmanuel TV Lovers and Forever Friends of Emmanuel TV, both of which I am currently unable to post in. Warm regards, Promise E.

Throughout the entire year, I have endured being harassed and tormented by advertisements. They have gone as far as challenging my skin color by comparing British individuals to those who acquired citizenship through naturalization. This intentional torture of my mind persisted relentlessly for a year until I finally deactivated my account. However, they continued to monitor me, disrupting every page and group I created, inciting chaos. When they discovered my new account, I was warned of an impending attack, hence my reluctance to accept friend requests. After two days, despite refusing a request, someone began pressuring me to accept them. They even manipulated a person on my friends' list by falsely claiming they needed urgent medical attention, causing a commotion. Subsequently, my account information was frozen for almost a day, giving them access. Attempts to remove the embedded link proved futile, and eventually, I was locked out of my computer and all devices. The injustice and pain inflicted upon me relentlessly weigh on my heart, despite my commitment to spreading positivity through Evangelism with friends.

I provided a photo for security purposes as requested. Subsequently, my account was disabled twice, each time being asked for another photo after two months. I am known in my healing business as Vera Lake, derived from my wartime alias Thomas Lake Schonberg, which I used during the war but never legally changed back. Unfortunately, I do not possess an ID under the name Vera Lake, as I go by my original name. Despite being married three times, I do not use my married names either. I am struggling as you are requesting an ID that does not exist for me. My son believes my account was hacked due to these issues. The stress caused by this situation has led to health problems, including developing an ulcer. I have attempted to appeal multiple times without success as your system seems to disregard my efforts.

I came across an ad on Facebook from Fullino and made a purchase of walking sneakers on 4/15/18. Following the order confirmation the next day, it was noted that the order was shipped two days later. After waiting for two weeks, I made an attempt to track the order only to find that it was shipping slowly from China. Subsequently, I reached out to cancel the order and stated my intention to reject delivery. The package was delivered yesterday in my absence. Trying on the shoes revealed they were too small due to sizing differences. Despite ordering a US 9, my usual size, the fit was not right. Upon contacting them, I was informed that I'd have to bear the shipping costs to return the item to China, estimated at around $20. This situation is distressing, particularly considering their inadequate customer service. As a senior citizen, this added expense is challenging for me.

You suspended my account for raising awareness about animal cruelty, which contradicts your guidelines. I am seeking reinstatement of my Facebook account or proper legal steps to send legal notices regarding racial and religious discrimination by you and your company. I am passionate about animal rights and advocate for them as part of my religious beliefs. By restricting my speech, you are not just preventing free expression but also allowing discrimination against certain groups while overlooking others based on race. Feel free to reach out to me privately. It is concerning that you tolerate communication from over [redacted] terrorist organizations on your platform yet penalize someone like me for exposing animal abuse. Seems ironic that targeting Osama bin Laden was acceptable, but drawing attention to an animal abuser is not. Facebook, show some courage.

I am seeking clarification on why I have received a 3-day posting block on Facebook for a comment that did not violate any policies. My remark was about keeping a close eye on my children and providing advice to another user, without attacking or verbally abusing anyone. I believe my post did not constitute hate speech, which is defined as advocating harm towards a specific race or gender intentionally. I request the removal of the block. Furthermore, I am encountering difficulties with my business page verification and changing my email address as I no longer have access to the old email account. Despite submitting verification documents months ago, my page remains unverified, and I do not receive any verification emails on the new email address.

Dear Facebook Team, I am Mohammed Ishaque Sarker, born on January 1, [redacted], in Bangladesh, and my Facebook account is under the name Ishaque Sarker. I am a Political Leader of the Bangladesh National Party and serve as the Organizing Secretary of the Student wing of the opposition party in Bangladesh. My political presence has garnered significant popularity as evidenced by my over 40,[redacted] followers on Facebook. I am facing issues with my account due to reported violations, likely stemming from the political climate in Bangladesh, where freedom of speech is compromised under an authoritarian government. I have previously encountered similar problems with my account and have reached out to address them, albeit unsuccessfully. I kindly request the Facebook team to re-enable and verify my account to prevent future disruptions. Thank you for your attention to this matter. Sincerely, Ishaque S.

Hello, I am unable to remember my Facebook password, and even after requesting a password reset email, I have not received it in my inbox or spam folder. I would like to reset my Facebook password to enable access from different devices, regain entry if logged out, and update the email address associated with my account to my current one. This information has been posted on Facebook to help others facing a similar situation. Thank you for your help! Angel

About six weeks ago, I obtained a new phone. However, when I attempted to log into Facebook, it prompted me for a two-factor verification code via SMS. Despite requesting the code, I did not receive it. Following a resend attempt, I encountered an error message indicating excessive SMS requests. I followed the troubleshooting link provided under "having trouble?" and attempted to authenticate my identity by submitting a photo holding a sign with a provided code, but received no response. A week later, I tried once more, this time opting to submit a photo of my ID. Nonetheless, my ID did not display my current Facebook profile name due to my recent marriage and name change. I made sure to communicate this discrepancy to Facebook when I completed the form and uploaded the photo. Unfortunately, I have not received any reply or been able to access my account in about a month. Despite several login attempts, I have been unsuccessful. Recently, I realized that prior to switching phones, I removed my phone number from my profile, likely causing the SMS verification code issue. I have attempted to reach out via email for assistance, but have not received a response. This situation has caused immense frustration as my other social media accounts are connected to my Facebook. I have been unable to access any of my profiles for the past six weeks, and it's becoming extremely challenging. Your help would be greatly appreciated.

I am Steph Mena-Brady, and I am reaching out regarding the Paranormal Angel Spiritual Cleansing Kits page and specifically The Spiritualist Kit product. I received feedback mentioning non-compliance with Facebook advertising guidelines. I would appreciate more detailed information on what aspects were not in line, as any errors were unintentional. I am eager to rectify any issues promptly to ensure compliance and prevent any further impact on my business. Your guidance on this matter would be greatly valued. Thank you.

I have requested to change my business name to provide more clarity on the services offered. I have invested a year in creating this page along with a significant amount of money in paid advertising. Unfortunately, my name change request was denied. I am seeking guidance on how to proceed with changing the business name on my Facebook page and would appreciate a personal response instead of an unhelpful auto-responder. Currently, the system is not allowing me to submit another request with the message stating, "A request to change the name of this Page was made recently." I am unsure when I will be able to submit a new request.

My name is Helen Clements. I left my ex-partner, Mr. Gary Castleton, who has been posting slanderous lies about me on Facebook, claiming that I am missing. This is false. I am currently staying with friends, and the police are aware of my whereabouts. He has posted other untrue things that have since been removed. Only the fact that I left him is true. I want him to stop harassing me. I am involving a solicitor as I have the right to privacy. The false information he posted is damaging my reputation, and I request it to be removed for my safety and privacy rights. If not, I will be forced to seek legal action. Thank you, Helen Clements.

My Facebook account has been hacked. I contacted another number and they were asking for up to four hundred dollars to fix it, which seems like a scam. Every time I try to log in, a profile for Brittany Wilcox appears instead of mine. I am unable to access my own account. The person I spoke with had difficulty communicating in English and insisted I needed to pay $[redacted] to resolve this issue. My email is not functioning properly, so if possible, please reach out to me via phone at [redacted]. It has been two days of this and I keep encountering the Brittany Wilcox profile even though I'm not connected to it. The individual I spoke with couldn't locate my account. I urgently need assistance with this matter as I am Angela Rhodes Bellamy. Thank you for any help you can provide.

I've had at least 4-5 accounts on Facebook, and each one has been deleted, either by Facebook or the group admins. Sometimes I understand why, but other times I don't. I wonder why I have to create a new account every time and why there's no appeal process. I mostly join groups to share memes, but despite answering questions to join, I still get banned after posting. I'm not sure who has the final say, Facebook or the group admins. It's frustrating when some find my memes funny, but others don't, leading to a ban, especially when the group asks for offensive content.

I have faced numerous issues with Facebook lately. When I reached out for help, I stumbled upon a fraudulent support number demanding $[redacted] to prevent the shutdown of my account. After managing to reinstall the app, I realized I wasn't receiving notifications on most of my posts. It's particularly frustrating today, as I commemorated my late mother's birthday with a post, but received no response from my friends. One of my friends confirmed she saw the post and interacted with it, yet I didn't receive any notification. I then contacted another support number, 1-[redacted], and was informed that a professional hacker had compromised my account. They requested $50 in Google Play cards to resolve the issue, which I cannot afford due to being disabled and on a limited budget. The individual behaved oddly, complimented my profile picture excessively, and eventually hung up on me, threatening to shut down my account. I am seeking assistance with this troubling situation.

I am Ren Autor Villahermoso, the owner of the Facebook account Ren Autor Villahermoso. Unfortunately, my account has been hacked, and I am requesting assistance in recovering it. On May 18, [redacted], while using my account on a desktop computer with Google Chrome and browsing on speedtest.net (Ookla) after contacting our internet provider, PLDT, for technical support due to slow internet, my password and email address were changed shortly after resolving the internet issue. My real email is [redacted], while the hacker switched it to j****k@o****.com. Please help me regain access to my account as I have valuable contacts and an almost 8-year history on it. Kindly reach out to me via email at [redacted] Thank you for your attention, and I am hopeful that the Facebook team can assist me in recovering my account.

It is currently 6:13 p.m. on May 18, [redacted]. I was just logged out of my Facebook account after a picture I posted in a private group's comments caused it. I'm unsure if the image triggered a report or if it's an algorithm issue. This has happened about 5 times now, always under the same circumstances, despite no problems posting similar content in other private groups. This recurring inconvenience limits my expression in private groups and results in these 30-day bans. I hope to avoid this in the future without restricting my actions. Could there be changes to content sharing rules in private groups to allow self-regulation, leaving Facebook to monitor public feeds more exclusively? Additionally, is it feasible to lift my 30-day ban on Facebook earlier? Thank you for considering my request.

I recently reported a public post on someone's profile that is using my picture along with false information. After removing my tag and blocking the account, Facebook deemed the post as not violating community standards. This decision has led to harassing and threatening messages being sent to me. I find it unfair that my comments have been removed for minor issues, yet this harmful post is allowed to stay up. Facebook's response option to my report is not working, despite my attempts with a stable internet connection. I have the screenshot of the report response from Facebook, showing where I should be able to respond to the decision, but unfortunately, I am unable to do so. This situation is frustrating, and I am considering my options regarding Facebook if this matter is not addressed properly.