Last week, I unfroze my credit report with Experian for an Apartment lessor to check my...

GetHuman-swkitt's customer service issue with Experian from April 2019

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The issue in GetHuman-swkitt's own words
Determine why a credit check couldn't be accomplished when supposedly my credit was unfrozen with Experian. ... Last week, I unfroze my credit report with Experian for an Apartment lessor to check my credit. They attempted to check it several times and were told by Experian that my report was still frozen. I tried extending the unfreeze and thought this was successful but they got the same result. So, I tried to permanently remove the freeze, both online and on the phone and was told by the automated response that I now have to send personal info, including my DoB, Social Security number, address, etc. to them BY MAIL. This is unacceptable to me and frustrating that I can't get through to talk to a real person.
They provide no way of contacting a human being.
All I want is for my credit to be unfrozen until the Apartment folks can check my credit.
Tried the online and phone methods to check and extend the unfreeze period.
I have an issue with Experian too
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Experian

Experian Credit Report
Customer service issue
Reported by GetHuman-swkitt
Apr 19th, 2019 - 3 mons ago
I have an issue with Experian too
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GetHuman-swkitt started working on this issue
Apr 19th 7:09pm
GetHuman-swkitt confirmed the issue is fixed. Hooray!
Apr 22nd 12:24pm
GetHuman-swkitt confirmed the issue is fixed. Hooray!
Apr 22nd 12:42pm
GetHuman-swkitt confirmed the issue is fixed. Hooray!
Apr 28th 11:21pm