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The issue in GetHuman-swkitt's own words
Determine why a credit check couldn't be accomplished when supposedly my credit was unfrozen with Experian. ... Last week, I unfroze my credit report with Experian for an Apartment lessor to check my credit. They attempted to check it several times and were told by Experian that my report was still frozen. I tried extending the unfreeze and thought this was successful but they got the same result. So, I tried to permanently remove the freeze, both online and on the phone and was told by the automated response that I now have to send personal info, including my DoB, Social Security number, address, etc. to them BY MAIL. This is unacceptable to me and frustrating that I can't get through to talk to a real person.
They provide no way of contacting a human being.
All I want is for my credit to be unfrozen until the Apartment folks can check my credit.
Tried the online and phone methods to check and extend the unfreeze period.
I have an issue with Experian too
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