How Do I Cancel My Experian Subscription?

If you wish to cancel your subscription, you may contact the customer support team for help with these helpful tips.

Christian Allen is the editor / author responsible for this content.
Nov 18, 2019

Experian is a leading credit bureau. It offers services that make it possible for you to manage and improve your credit score. You can sign up for any of the three levels of subscription. You also have the option of canceling your subscription as you please.

How to Cancel Your Account

If you wish to cancel your subscription, you may contact the customer support team for help. Before calling them, make sure you have all the relevant information. This includes your social security number, account number, and credit card number.

If you contact them by phone, follow the telephone prompts and choose the option to speak directly with a representative. Listen to them carefully and follow their instructions.

Let the representative know that you would like to cancel your subscription. You do not need to explain your reason for cancellation. Note that you are not eligible for a refund regardless of when you cancel your subscription.

Canceling Your Subscription Over Email

If you are not in a hurry to get help with your problem, you may make a request to cancel your subscription over email. This takes some time since you must wait for a reply after every message you send. The benefit is that you can always refer to the messages when in doubt.

When Speaking to An Agent

While it is important to be firm when speaking with a representative, you should watch your tone. Try not to come off as rude or difficult. You must be willing to provide them with your account and personal information.

The representatives will always try to get you to switch to a different subscription. If you want to avoid the temptation, you should try to keep the phone conversation as short as possible.

When speaking to a representative, do not forget to about the important information. Ask about their name, confirmation number, and the effective date of cancellation. This information may come in handy if they charge you after your cancellation. Having the information spoken over the phone is not enough. Ask them to send it to your email address.

After canceling your subscription, you may need to find an alternative method to track your credit score. Everyone needs to check their credit sore every once in a while. There are plenty of services that may help you track your credit.

Proper timing may help you enjoy Experian services at low or no costs. Experian offers a free trial for 30 days. It also gives first-time users a 30-day reduced fee. If you do not cancel your account after the first month, then your subscription charges will increase until you cancel it. if you wish to cancel your trial version of the account, you can do it in the first seven days. If you forget to cancel your subscription after the trial period, you will be enrolled automatically.

If Experian continues to charge you after you cancel your subscription, then you may need to get help from your bank. Call them and ask that they cancel the card you used to register. Find out how much money you have been charged and request for a refund from Experian.

There are plenty of ways to contact Experian if you need to cancel your subscription. If you would like to interact with other Experian users, you may seek help from the Experian help desk. The help desk has lots of targeted tips, reminders, and suggestions. If you do not find the solution you are looking for, you can start a conversation. Experian does not offer customer support on Live Chat, Facebook Messenger, or Twitter.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Cancel My Experian Subscription?

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