Experian Customer Service Issues

I am seeking assistance with retrieving the requested security PINs from Experian, Equifax, and TransUnion to lift the credit freeze that was initiated several months ago due to a hacking incident on one of our business checking accounts. Experian, in particular, only provided us with "transaction numbers" at the time instead of the PINs and mentioned they would send them by mail, which we never received. Despite multiple attempts via phone and online, Experian is unable to verify my identity adequately. I believe there may be confusion regarding my place of residence, as I called from our vacation home in New Mexico, although I have resided in the same U.S. location for 48 years. It is critical to reach a representative to resolve this issue promptly and retrieve the PINs to temporarily lift the freeze on our accounts for business credit line renewal.

I have been charged $19.95, $21.22, and $21.22, and I was moved to the family plan without my approval when I was paying $9.97 all last year. "Heidi" in Customer Service told me it was because my plan expired, but no one informed me, and there was a comparable plan for $9.99. When I requested to speak to a manager, "Alex" lied and claimed I had been charged $9.97 for the family plan starting in March, which is untrue because on March 9th, I was actually charged $21.22. When I asked to escalate the issue, "Alex" refused and mentioned her supervisor doesn't speak with customers. I am shocked by this lack of communication and misleading information. In the last three months, I was charged $32 extra without my consent, and after being given false information by Experian staff, I have decided to cancel my account and report this to the relevant authorities. It is disappointing that I couldn't speak with anyone higher than the untruthful manager "Alex." I am extremely dissatisfied with Experian.

I am unable to reach a resolution and would like to file a complaint. Today, when I applied for a new credit card, my account was locked, causing issues with the credit investigation conducted by Experian. After encountering misunderstandings over the phone, I had to send a significant amount of documentation by mail, which I found to be unacceptable. When trying to log into my account, I encountered issues with my username or password. Upon requesting a password reset, the email notification never arrived. Eventually, I managed to unlock my account at experian.com/ncaconline/removefreeze, allowing my credit card application to proceed. Overall, I found this process to be overly complicated and frustrating.

After discovering my personal information on the dark web, I placed a credit freeze on my report and needed to temporarily lift it. When trying to recover my PIN, I was shocked to receive an email addressed to my deceased sister. I attempted to contact Experian but struggled to speak to a person without providing detailed personal information. Despite selecting fraud and freeze options, the system only congratulated me on successfully freezing my report before disconnecting.

I am having issues logging into my Experian account. Despite receiving multiple password reset links, every time I reset the password, I encounter an error message claiming they are addressing the problem. Contacting their customer service via phone has been unproductive. A chat with an Experian representative was unsuccessful as they indicated they lacked sufficient details to assist me. The contact number listed on the account is outdated by over 15 months, and I am unable to update it.

I would like to request the cancellation of my service and stop the recurring charge. Unfortunately, the automated system disconnects me after stating I don't have an account, which has happened multiple times. It's frustrating and unprofessional. Despite providing the required information, there is no way to speak with a live person as none of the available phone numbers connect to anyone. I simply want to cancel the service and will no longer pay for it. Thank you. **It has been two days, and I have yet to hear from customer service about my request. The issue remains unresolved... **Entering a new week, I am increasingly frustrated by the lack of response. It's disappointing that the company seems unwilling to assist customers. I am not alone in facing these challenges. I have not received any communication via phone or email addressing my concerns. It's frustrating. I'm still waiting... ****Now in a new month, there has been no response.

I am experiencing significant difficulties canceling a fraud alert with Experian. Despite multiple attempts to upload valid PDF files of my driver's license and current electric bill, their website consistently encounters errors. Additionally, their system logs you out after just two minutes of inactivity, right when you think you have successfully completed the process. This is highly frustrating, as it feels like a deliberate hindrance to prevent online form submission and forces individuals to resort to mailing sensitive information, increasing the risk of data compromise. Experian needs to address this issue promptly to enable me to remove the fraud alert without having to resort to sending personal information through traditional mail services.

I recently submitted a letter to request the removal of a freeze on my account. However, I am facing difficulties with the electric company as they require an Experian report to set up my account. The main issue is that my residence does not receive mail, requiring all correspondence to be sent to a different address. About ten days ago, I sent my identification card, property tax statement, and a letter requesting to unfreeze my account. I am seeking guidance on the next steps. My name is Arthur J. Steele, born on May 27, [redacted]. I am eager to receive a response to my letter or at least an acknowledgment that steps are being taken.

I recently lifted the "security freeze" on my three credit bureau accounts, including Transunion and Equifax, in order to apply for a Barclay Hawaiian Airlines Mastercard, which I successfully obtained. While trying to reinstate the security freeze on my Experian account by logging in online, I encountered an error with one of the security questions. Despite having corrected an address discrepancy previously, it seems that Macy's reported incorrect information to all three bureaus again, resulting in me being locked out of my account. I have been instructed to resubmit various documents by mail to address this issue, which has proven to be quite frustrating. I seek guidance on how to rectify this situation and avoid any future problems with Experian. Although I found multiple contact numbers for Experian Customer Service, I am hesitant to call due to potential communication difficulties. Kindly email me with instructions on how to proceed. Thank you. Norman I. [redacted] Mikahala Way Honolulu, Hawaii [redacted]

Last month, I called and after 45 minutes, I finally reached a live person on the phone. I had canceled my subscription before the trial period ended, but Experian tried to charge my card 3 days before the trial period was over. The agent assured me it wouldn't happen again and confirmed my membership was canceled. Now, less than a month later, there is another attempt to charge my account! I had already informed my bank about this issue. Regardless, I will report this to my bank on Monday for potential fraudulent activity. I am very disappointed with this business practice and need a prompt response from a human representative. Please contact me urgently to avoid further complications. - S.P. Phone: [redacted] or [redacted] Email: [redacted]

I previously emailed regarding being charged for the second month in a row for a subscription I did not sign up for. I have not received a response, and attempting to reach a live agent by phone has been unsuccessful. My bank is considering reporting this as fraud to Experian. Unless someone contacts me promptly to address this billing error, I will proceed with the fraud report. The automated system is not effective. Please call me, Experian. Otherwise, I will seek legal advice and authorize my bank to take action. Thank you. Shanna P. [redacted] [redacted]

I recently received an email notifying me of an alert. Upon reviewing my Experian account, it indicated that there was a credit card application with USAA made on April 9, [redacted], which I did not authorize. This discrepancy has resulted in a 23-point decrease in my credit score. I suspect fraudulent activity on my account. I have already reported this to USAA, and they have initiated an investigation. Despite my attempts to contact Experian for assistance, I have been unable to reach a representative. I am eager to rectify this situation and restore my credit score once the unauthorized application is removed.

Hi, my name is Daniel Thornton. My wife signed up for a one-time free credit report a few months ago. We never registered as a member, however, we received an unauthorized charge on my credit card from Experian on 4/5/[redacted] for $21.95. I would like to request to be removed from your registration database and to stop billing me. Additionally, I am seeking a refund of $21.95 to my credit card account. Unfortunately, I have been unable to reach anyone at Experian through various phone numbers. If I do not hear back from you, I will need to report this as a fraudulent transaction to Capital One. Please get in touch with me promptly. Thank you for your assistance. For any further inquiries, please reach out to me at [redacted].

I have a $50,[redacted] home equity line of credit which I opened to have easily accessible cash while rebuilding my house, without dipping into my savings. I have enough funds to cover any expenses from the line of credit, which I plan to pay off within a month using my savings. I'm curious about how credit reporting agencies perceive this unused home equity line and whether it affects my credit score, even though I don't intend to use it unless unforeseen circumstances arise. Could you provide insight into how this open line of credit impacts my credit score and by how much? Thank you.

I have a free Experian account as an individual and tried using Experian Boost with my credit union, Self-Help Credit Union. When I attempted the scan, I received a message indicating a problem, but my T-Mobile account was successfully identified. My FICO score was boosted to [redacted] on Experian's site, but on the Self-Help Credit Union link, there was still an issue. I'm unsure why and need clarification. I was hesitant to provide login credentials for my checking account for security reasons. I would appreciate reassurance that this is a legitimate process by Experian. I would also like to know if the monitoring of the account is continuous or if it only occurs when I manually request a rescan. Thank you. - C.J.

I am having trouble getting Experian to lift my freeze. I sent the request along with all necessary documents via priority mail, and the tracking information confirms that it was received on Saturday, April 6. The recorded message mentions the account should be unfrozen three days after receiving the request, but it doesn't specify if these are business days. Today is Tuesday, 4/9, and my account is still frozen. Unfortunately, Experian's automated system doesn't provide an option to talk to a representative. After going through the prompts, I end up disconnected without being able to reach anyone. Furthermore, I can't access my account online because I forgot my PIN and my username appears to be incorrect. When attempting to retrieve my username via email, despite multiple attempts, I haven't received the email after waiting for 15 minutes as suggested. I desperately need assistance from a live person to verify my identity, help me retrieve my username, reset my password, and find my PIN to remove the freeze. This issue is hindering our mortgage application process. I appreciate any assistance available. Thank you, Robert B. [redacted]

On 4/10/[redacted] at 8:45 a.m. Dear Community, I recently fell victim to identity theft. An individual tried to use my SSN to file their [redacted] tax returns. Despite the attempt being rejected by the IRS as I had already filed my taxes, my personal information was still compromised. I have been struggling to speak to a live agent to assist me with this issue. I understand that I am entitled to a free 7-year fraud alert on my credit. Could someone kindly advise me on the process to activate a free 7-year fraud alert on my credit? Additionally, I am having difficulty reaching a live agent when contacting Experian. Dealing with this stressful situation of identity theft has been overwhelming, and having the support of a live agent from Experian would greatly help me navigate through this challenging time. Thank you for your assistance.

Hello, I am Greg Hawley. I recently received an alert from you informing me about the unexpected increase in Credit Lines. However, I am currently in Panama and encountering difficulties logging into my account to review the alert. It seems that access from Panama has been blocked as I am receiving a [redacted] ERROR message. The error states: "The request could not be satisfied. The Amazon CloudFront distribution is configured to block access from your country." Request ID: zbMo5L8Cn4v6NhcVFa1PTigRdWaEtnpJkayEU_BYe6kIP3-LXG6bZA==. Please consider unblocking Panama so that I can access my account without any restrictions. Thank you for your assistance.

I lost my husband in March [redacted], and after his passing, I was advised to contact his credit card companies to inform them and remove his name from our joint accounts. However, I was surprised to learn that this would result in the accounts being closed, and I'd need to reapply in my name to continue using them. Consequently, it may seem like I'm applying for multiple new cards, when I'm just trying to retain access to our existing cards. Additionally, I accidentally applied twice for an Alaska Airlines card online and promptly contacted customer service to rectify the error. Now, I've received a letter from Bank of America about the two applications, which has left me worried about my previously good credit standing. Being 74 years old and not very tech-savvy, managing these financial matters alone post my husband's passing has been overwhelming. I appreciate any guidance on how to transition the accounts into my name without negatively impacting my credit. I'm concerned about these recent events affecting my credit report and would like to review a credit report from Experian to ensure accuracy. Thank you for any help you can offer. Sincerely, B. D.

I need assistance urgently. I am encountering issues trying to temporarily unfreeze my credit report with Experian over the phone. They are requesting multiple forms of identification for verification. This is time-sensitive as I am recently widowed and urgently need to establish an account with Com Ed, who are unable to confirm my identity due to the credit freeze. Despite entering my pin number repeatedly, I am unable to unfreeze my account. Please provide guidance on how to proceed with unfreezing my credit temporarily to facilitate Com Ed's verification process. The difficulty I've faced with Experian contrasts with my experiences with Equifax and Transunion. The automated system is not effective, and a live person's assistance would be greatly appreciated in this situation.