I place a temporary security freeze on my credit report at Experian starting on...

GetHuman1310187's customer service issue with Experian from October 2018

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The issue in GetHuman1310187's own words
I place a temporary security freeze on my credit report at Experian starting on ******* and ending on *******. I received an email from Experian that same day stating, "Security freeze successfully removed," and a PIN: **********. My wife did the same thing and received a similar email back, incl. her PIN number **********. Today I called EXPERIAN and was told (by the automated system) that my credit report there was still frozen. I tried to reach a live person to find out why this conflicting information has come from Experian but was unable to reach a live person. Thank you. - Loring Dales (wife's name: Ann S. Dales)
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Experian

Customer service issue
Reported by GetHuman1310187
Oct 10th, 2018 - a mon ago
I have an issue with Experian too
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Seen by 10 customers so far
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Timeline
GetHuman1310187 started working on this issue
Oct 10th 5:29pm