Credit freeze problem press the wrong button

GetHuman-stuartst's customer service issue with Experian from June 2018

Help with my Experian issue
The issue in GetHuman-stuartst's own words
I Was trying to get some questions answered about a letter I received about my credit. Contacted the bank and they can’t find a copy of letter And referred me to you ... Credit freeze problem pressed the wrong button when I called to get some help about a letter I received I am requesting that you unfreeze my account because it Happen by mistake I was asking for help not to freeze my account so I want to request it be unfrozen
That I pushed the wrong button and my account was some how frozen
I want to get my credit info Unfrozen and I want to talk to somebody in person a real human being about a letter I got
I have a great credit rating I pay all my bills on time I pay all mycredit cards off quickly
I tried contacting you for over two hours in order to inform you that I want my account unfrozen and I don’t don’t know how to do it I’ve tried online and I can’t seem to figure that out is ** years old I need to help. my phone number is ***-***-****
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Experian

Trying to get a call from a real human being so I can discuss my problem
Customer service issue
Reported by GetHuman-stuartst
Jun 12th, 2018 - 9 mons ago
I have an issue with Experian too
Fixed
Seen by 14 customers so far
Similar issue to 1661 others
0 customers following this
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Timeline
GetHuman-stuartst started working on this issue
Jun 12th, 2018 11:17pm
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 12:39am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:08am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:10am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:11am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:11am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:12am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:21am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 13th, 2018 1:22am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 14th, 2018 12:20am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 14th, 2018 12:23am
GetHuman-stuartst indicated the issue is not fixed yet.
Jun 14th, 2018 12:38am