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Equifax Customer FAQ

Top Answers & How-to Guides

What is Equifax's Phone Number?

The question we are asked most often is about how to talk to Equifax customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover the Pin on My Equifax Account?

If you forget your Equifax PIN, you can quickly recover it by following the outlined steps. And if you think that your PIN might be...

How Do I Place a Security Freeze on My Equifax Account?

If you need to temporarily freeze your Equifax account in order to protect it, you can place a freeze in three ways. You can do it...
Ask any question you have about Equifax customer service, get an answer now.
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Recent Equifax Customer Questions

Why can’t I log in—equifax doesn’t even recognize my account

There could be several reasons why you're unable to log in or Equifax doesn't recognize your account. You may have entered incorrect login details, the email address you're using isn't the one tied to your account, or your account may have been deactivated due to inactivity or security reasons. Try double-checking your login details, including your email and password, and ensure that your caps lock key isn't active since passwords are case-sensitive. If you're still having trouble, it might necessitate resetting your password. However, note that repeated unsuccessful attempts to access your account may lead to it being locked as a security measure.
Asked Mar 17, 2024 3:48 PM

How Do I Unfreeze My Credit with Equifax?

To unfreeze your credit with Equifax, you can visit their website and follow the steps to lift a security freeze. You will need your Security Freeze PIN that was provided when you set up the freeze. Upon completing the steps, your freeze will be removed immediately for online requests. You can also unfreeze your credit via phone by calling the automated line at 1-800-349-9960 or by mail. If doing so by mail, you'll need to include documents for identification purposes. Be mindful that different states have different requirements on fees and timelines for lifting freezes.
Asked Mar 13, 2024 4:49 PM

Help me with my Equifax customer service issue

Account Recovery

How Do I Recover the Pin on My Equifax Account?

If you forget your Equifax PIN, you can quickly recover it by following the outlined steps. And if you think that your PIN might be...
Read more

Security Freeze

How Do I Place a Security Freeze on My Equifax Account?

If you need to temporarily freeze your Equifax account in order to protect it, you can place a freeze in three ways. You can do it...
Read more

How Do I Freeze My Credit with Equifax?

Freeze your Credit with Equifax quickly with these helpful tips.
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How Do I Unfreeze My Credit with Equifax?

To unfreeze your credit, you will need to contact the same credit reporting agency, which in this case is Equifax, to do it. These...
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How long does it take to lift a security freeze on my Equifax account?

The duration to lift a security freeze on an Equifax account might vary based on a few factors. Typically, the process takes around...
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Can I place a security freeze for a minor on my Equifax account?

Yes, you can place a security freeze for a minor on your Equifax account. Equifax understands the importance of protecting the identity...
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Disputes

How Do I Dispute Something on My Credit Report with Equifax?

A credit report affects various aspects of our lives, and we should ensure that all entries are correct and updated. Equifax empowers...
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Credit Reporting

How often should I check my credit report with Equifax?

It is generally recommended to check your credit report with Equifax at least once a year. Regular monitoring of your credit report...
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What is a credit score and how is it calculated by Equifax?

A credit score is a numerical representation of an individual's creditworthiness, indicating the likelihood of them repaying debt....
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What is the difference between a credit report and a credit score from Equifax?

A credit report and a credit score from Equifax serve different purposes. A credit report is a comprehensive document that outlines On the other hand, a credit score is a numerical representation of a person's creditworthiness derived from the information in their credit report. Equifax calculates credit scores using various models, such as the FICO Score or VantageScore. A higher credit score indicates a lower credit risk, enabling lenders to make informed decisions on loan approvals, interest rates, and credit limits. While a credit report provides a comprehensive view of an individual's credit history, a credit score condenses this information into a single numerical value to simplify risk assessment in lending and other financial decisions....
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Credit Monitoring

What is the Equifax credit monitoring service and how does it work?

The Equifax credit monitoring service is a comprehensive tool designed to help individuals stay informed and vigilant about their credit...
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