© GetHuman Inc.

How Do I Freeze My Credit with Equifax?

In a nutshell: It's easy to feel victimized when criminals use your personal information for their own gain. Contacting Equifax can freeze your credit and prevent them from doing further damage.

Mar 12, 2025

Introduction

It's easy to feel victimized when criminals use your personal information for their own gain. Contacting Equifax can freeze your credit and prevent them from doing further damage.

Visit the Equifax Website

Go to the Equifax website.

Locate the Menu

Click on the three horizontal lines in the upper-right corner of the Equifax website to expand the menu.

Locate the Support Section

Scroll down until you find "Support." It has a phone icon to its left and a right-pointing arrow to its right. Click on the right-pointing arrow.

Scroll to Find the "Freeze" Information

Under "Tell Us Why You're Here," look for the "Place or manage a freeze on my Equifax credit report" line. Click on it.

Start the Freeze Process on the Equifax Website

If you have any questions about how the process works, scroll down for more details on this page.

It's free to place a security freeze via the Equifax website. Look for the gray and white "Place a security freeze" button. Click on it.

Fill out the Relevant Information

You'll need to fill out personal information to start the security freeze process on the Equifax website. Some information you have to fill out includes your social security number, address, and name. It's ideal to complete the information in one sitting to avoid any potential disruptions.

Continue Through the Process

Continue filling out the information on the Equifax website until you get confirmation that you've completed it. If you need additional assistance, move on to the next step.

Contact the Equifax Customer Service Team

Contact the Equifax customer service team if you have any questions about the process or what happens after.

Conclusion

Start the freeze process via Equifax once you realize criminals have used your personal information. The sooner you get the incident on record and freeze your credit, the more damage it can prevent.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why does GetHuman Write How-to Guides for Equifax Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Equifax

Asked 6 years ago
Updated 9 months ago
Viewed 3,345,216 times
Equifax account
freeze account
freeze credit
credit issues account access

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!