For some reason there is a freeze on my account and I now can't switch my Florida Power...

GetHuman-francian's customer service issue with Equifax from September 2018

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Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman-francian's own words
For some reason there is a freeze on my account and I now can't switch my Florida Power and Light service over to my new address! I don't ever remember requesting this service be added to my social security number. I've been trying to call all morning on a Saturday to get this freeze removed, the Equifax website won't allow me to do this online, and the automated system over the phone is completely unhelpful! What is the point of having this service if there is no one to help you in case of an emergency on the weekends!?
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Equifax

Customer service issue
Reported by GetHuman-francian
Sep 22nd, 2018 - 6 mons ago
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GetHuman-francian started working on this issue
Sep 22nd, 2018 1:55pm