For some reason there is a freeze on my account and I now can't switch my Florida Power...
GetHuman-francian's customer service issue with Equifax from September 2018
Help with my Equifax issue
First: share to improve GetHuman-francian's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-francian to get a Equifax rep on the line!
Always use the GetHuman Phone tocall Equifax. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-francian may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Phone number
Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman-francian's own words
For some reason there is a freeze on my account and I now can't switch my Florida Power and Light service over to my new address! I don't ever remember requesting this service be added to my social security number. I've been trying to call all morning on a Saturday to get this freeze removed, the Equifax website won't allow me to do this online, and the automated system over the phone is completely unhelpful! What is the point of having this service if there is no one to help you in case of an emergency on the weekends!?
GetHuman-francian did not yet indicate what Equifax should do to make this right.
I have an issue with Equifax too
How GetHuman-francian fixed the problem
We are waiting for GetHuman-francian to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.