My equifax credit is freeze I never requested so please un freeze my credit

GetHuman871178's customer service issue with Equifax from July 2018

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Before contacting them, items GetHuman871178 may need:
Account holder name, Billing address, DOB, Last 4 of SSN, Email on account, and Phone number
Tip from another customer
Without your Freeze PIN you will only be able to lift the freeze by writing in. If you have it, you should be able to do this process online using the link provided https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp. The link will be a form you will submit to Equifax that will allow you to unfreeze your credit. The process should be short but make sure you fill all the correct information about yourself
The issue in GetHuman871178's own words
The problem: My equifax credit is freeze I never requested so please un freeze my credit
GetHuman871178 did not yet indicate what Equifax should do to make this right.
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Equifax

Customer service issue
Reported by GetHuman871178
Jul 11th, 2018 - 3 mons ago
I have an issue with Equifax too
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Seen by 3 customers so far
Similar issue to 1012 others
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Timeline
GetHuman871178 started working on this issue
Jul 11th 7:13pm