My account was frozen, not by me but by Equifax. USAA my bank is unable to access my cr...

GetHuman705601's customer service issue with Equifax from May 2018

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The issue in GetHuman705601's own words
My account was frozen, not by me but by Equifax. USAA my bank is unable to access my credit report thus delaying a home loan. I was provided the phone number for Equifax was told to Fax a copy of my drivers license and social security card. I faxed both and called to see if they were received . I was told the document was un clear and they would not un freeze my account or offer any other assistance. I asked to speak with management. And was put on hold for ** mins. The operator answered and asked me to hold several more times until she finally hung up on me. I have tried to call back several times and been hung up on or put on hold for upwards of ** minutes.
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Equifax

Customer service issue
Reported by GetHuman705601
May 25th, 2018 - 6 mons ago
I have an issue with Equifax too
Not resolved
Seen by 5 customers so far
Similar issue to 242 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Email on account
Phone number
Timeline
GetHuman705601 started working on this issue
May 25th 7:57pm