Epson Customer Service

Calling Epson's customer support can be a simple process, as I recently learned when trying to contact a representative about purchasing a new printer. The automated system that answers the phone lets callers know they've reached Epson's Customer Relations and gives you only two choices for assistance: technical support or customer relations. 

Since I didn't have a technical issue, I selected customer relations and was told that my call may be recorded for quality purposes. While waiting on hold, a recorded greeting from Basketball Hall-of-Famer Shaquille O'Neal let me know that all representatives were busy, but I'd be helped soon. Apparently, after checking online, I discovered that Epson has partnered with Shaquille O'Neal as an ambassador for their products. I thought it was a fun surprise as part of the hold time. 

After waiting no more than five minutes, a representative came on the line asking for my name and phone number in case we became disconnected. After providing this information, I shared my interest in purchasing a new printer with him. He asked what kind I was using now and if this printer was for home or business use. I explained that my wireless printer, combined with a scanner, is at least eight years old and used at home for personal items. However, I did tell him the scanner had stopped working, so that function wasn't available. 

The rep recommended one of Epson's all-in-one printers that would be economical for home use as well as similar to what I'm familiar with but more advanced in options. Since I was near my computer while chatting with him, he provided me with a direct link to the printer he was recommending so I could see it. He explained that this printer uses easily fillable ink tanks rather than cartridges and provides longer-lasting ink for many printing projects. This printer also includes a high-resolution scanner and wireless capabilities. An online deal would provide me with a cutting-edge printer and up to two years of ink. I was concerned that the cost to replace the ink might be expensive, but he assured me that I would be paying around the same or less as I do now but for longer-lasting ink bottles. 

While this printer sounded like a good fit, I told the rep I'd rather see it in person first and asked where Epson printers are sold. He said most retailers, including Walmart, Target and Office Depot, carry Epson printers, but I would probably find better pricing online. He suggested visiting a store to see the printer and then purchasing online, which would come with secure delivery and tracking. In addition, Epson sometimes offers free shipping for online purchases.

The call was productive and ended after about 10 minutes, which was a decent amount of time. The streamlined menu options at the start of the call are very helpful features, allowing callers to directly address their needs without navigating multiple and possibly convoluted choices.