My paid EliteSingles account has been hacked. I received an email from EliteSingles yes...

GetHuman-mmosleye's customer service issue with EliteSingles.com from July 2018

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The issue in GetHuman-mmosleye's own words
My paid EliteSingles account has been hacked. I received an email from EliteSingles yesterday "confirming" my email address had been changed, but I had not changed it. Now I can no longer log into my account my password reset requests are apparently either being ignored or going to the hacker's email address. I am concerned about my credit card information and identity theft, though there is no unusual activity yet. I sent in a request for support and was assigned ticket number ******* but no one has contacted me. This is urgent.
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EliteSingles.com

Customer service issue
Reported by GetHuman-mmosleye
Jul 24th, 2018 - 10 mons ago
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GetHuman-mmosleye started working on this issue
Jul 24th, 2018 12:21pm
GetHuman-mmosleye indicated the issue is not fixed yet.
Jul 24th, 2018 1:22pm
GetHuman-mmosleye indicated the issue is not fixed yet.
Jul 25th, 2018 1:37pm
GetHuman-mmosleye indicated the issue is not fixed yet.
Jul 27th, 2018 3:42pm