How Do I Cancel My EliteSingles.com Subscription?
If you are no longer happy with your EliteSingles.com subscription, or have found a partner and are no longer in need of an account, you can cancel your Premium subscription with these helpful tips.
EliteSingles.com is an online matchmaking website that pairs single individuals together. The platform was launched in 2009 and currently has over 165,000 members. EliteSingles.com promotes itself as being suitable for a "mature crowd" and that more than 85% of its members are highly educated.
The website offers two options: free dating or premium dating. The premium dating subscription allows members to have unlimited messaging access, full photo viewing ability, and to meet more matches. Membership pricing varies depending on how many months you sign up for. The more months you commit to, the cheaper the per month rate is.
If you are no longer happy with your EliteSingles.com subscription, or have found a partner and are no longer in need of an account, you can cancel your Premium subscription. Keep reading for the step-by-step instructions on how to cancel.
Cancel Your Premium Subscription Via Desktop
Go to https://www.elitesingles.com/web/register?lan=en&ctry=US
Under the 'Already a registered user?' log in to your account. You can sign in to your account with your email address and password.
Once you have signed in, click on 'My Account.'
Click on 'Membership.'
Find the cancellation link and click 'Cancel.'
You will have to select a reason for canceling. Find the most appropriate choice and click 'Continue.'
You will be asked to enter your password, then click 'Confirm.'
You will receive a confirmation email that verifies your account has been canceled successfully. You will still have access to all the Premium features until the subscription ends.
If at any point in this process you get a message that states 'Your cancellation is not yet completed' you will need to contact the EliteSingles.com Customer Care Team. See below for instructions on how to do so.
Cancel Your Premium Subscription for iPhone Apps
If you purchased your EliteSingles.com Premium subscription through your iPhone mobile app, you can only cancel through your iTunes account.
Cancel Your Premium Subscription for Android Apps
If you purchased your EliteSingles.com Premium subscription through your Android mobile app, you can only cancel through Google Play.
Issues with Cancellation: Contact EliteSingles.com Customer Care Team
If at any point in the cancellation process you have difficulties, you can reach out to the EliteSingles.com Customer Care Team.
Go to https://support.elitesingles.com/hc/en-us/requests/new
At the top, select 'Contact Us.'
You will need to provide the email address associated with your account and a subject line. Under 'Please select the topic that your request is related to' choose 'Manage Automatic Renewal' or 'Delete Account.' Note that canceling your Premium subscription does not mean you have deleted your account. If you wish to do both, then it's best to choose 'Delete Account.'
You are asked to enter your customer reference number (secure code) if you have it.
You are given a text box to describe your request or issue. Provide as much detail as possible, as this will speed up the processing time of your request.
You can provide attachments if needed.
Select 'Submit.'
You will receive a confirmation email that your request has been received with a ticket reference number. EliteSingles.com tries to respond to all requests within 48 hours.
Contact the EliteSingles.com Help Desk
If you are having an issue canceling, you can try to contact the EliteSingles.com Help Desk. Note that on average it takes 72 hours to a problem to get fixed via the Help Desk.
Canceling your EliteSingles.com Premium subscription doesn't delete your account, it just reverts your account to the free subscription. You will have to follow additional steps to delete your account permanently. Also, it's important to note that there may be cancellation charges applied or outstanding fees applied if you are canceling early.
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