my sons EA account was hacked last night. My email address is associated with the accou...

GetHuman2595297's customer service issue with Electronic Arts from March 2019

3000 similar
0 following
Help with my Electronic Arts issue
First: share to improve GetHuman2595297's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2595297's next move: go to the Electronic Arts help center.
Electronic Arts doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2595297 will want to follow the link below to head to their help center. We will check on GetHuman2595297 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2595297 may need:
Email on Account, Username, Password, Game Name, Console, Version Type, and Name of Account Holder
The issue in GetHuman2595297's own words
my sons EA account was hacked last night. My email address is associated with the account. I have woken up this morning and seen the emails requesting to change the password at midnight last night. My son is at school at the moment and so cannot log on to see what has happened. his debit card is linked to his account. Can the EA account please be returned back to him. Let me know what information you need from me. His user name is christian*patch* the account is linked to my email address which is *****@***.com The account has been used to sign in on WEB I have given you an alternative email address to contact me on as the hacker obviously has access to my personal emails.
GetHuman2595297 did not yet indicate what Electronic Arts should do to make this right.
I have an issue with Electronic Arts too
How GetHuman2595297 fixed the problem
We are waiting for GetHuman2595297 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Electronic Arts's attention and get better help faster. Tap below to get started.
Having Electronic Arts issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2595297 fixes it.
This email address isn't valid

Electronic Arts

Customer service issue
Reported by GetHuman2595297
Mar 26th, 2019 - a mon ago
I have an issue with Electronic Arts too
Not resolved
Seen by 3 customers so far
Similar issue to 3000 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2595297 started working on this issue
Mar 26th 10:14am