Dollar General Customer FAQ

To make a complaint against a Dollar General employee, you can follow the procedures outlined in the customer feedback section, where you will find the appropriate steps to lodge your complaint directly with the company. This ensures that your concern is addressed properly.

You do not need to change your phone number when you update your email address. You can update your email independently without affecting your phone number.

If you believe you were overcharged at a Dollar General register, you can bring the issue to the attention of a store employee or manager immediately for resolution. They can assist with correcting the charge or refunding any overpayment.

If you're not receiving the password reset email in your inbox or spam folder, try these steps: 1. Ensure the email address entered is correct. 2. Check filters or rules in your email settings. 3. Add Dollar General’s email to your contact list or safe sender list. If the problem persists, try initiating the reset process again later.

To resolve an issue with a cashback transaction, we recommend reaching out to your bank or financial institution to dispute the charge. Additionally, you can visit the store where the transaction occurred and speak with the manager for further assistance.