I was overcharged on my direct Express card by direct express.*The company I purchased...

GetHuman-wmperez's customer service issue with Direct Express from May 2020

Help with my Direct Express issue
The issue in GetHuman-wmperez's own words
I was overcharged on my direct Express card by direct express.*The company I purchased from only charged me once but direct charged me twice.

GetHuman-wmperez did not yet indicate what Direct Express should do to make this right.

How GetHuman-wmperez fixed the problem
I ended up not needing to talk to anyone at direct express . They must have recognized the problem and fixed it because my balance changed to where it was supposed to be.
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Direct Express

Customer service issue
Reported by GetHuman-wmperez
May 7th, 2020 - a year ago
Fixed
GetHuman-wmperez shared how to fix
Seen by 5 customers so far
Similar issue to 13377 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-wmperez started working on this issue
May 7th, 2020 10:17pm
GetHuman-wmperez confirmed the issue is fixed. Hooray!
May 7th, 2020 10:18pm

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