Direct Express Customer Service Issues

I recently tried to activate my replacement card but failed to answer all the security questions correctly. I followed the instructions provided by the customer service representative and submitted my ID and full name to the authentication department with a case number. After waiting 48 hours without receiving any confirmation email, I tried calling customer service but was stuck on hold for an extended period before giving up. I then emailed the authentication department again and received the same automated response stating the 24 to 48-hour timeframe for a reply. I'm feeling frustrated as I am unable to reach a live person to assist me with this issue. Any help would be greatly appreciated. Thank you.

On February 3, [redacted], I requested a replacement card because my current card was used for unauthorized charges on Wish.com and Apple.com. Despite contacting a representative to replace the card and dispute the charges, I was unexpectedly disconnected. I have been trying to reach customer service since 12:30 PM Mountain Time, but have been unsuccessful. I need to dispute multiple charges that occurred on February 2, [redacted]. The charges are as follows: - Apple.com for $9.99 - Wish.com for the following amounts: $20.87 $36.93 $38.99 $9.90 $2.80 $3.94 $23.22 $75.19 $13.50 I am seeking to dispute all transactions from Wish.com and Apple.com.

I recently experienced debit card fraud or identity theft. On 03/03/[redacted], $[redacted].00 was taken along with an additional $9.85 in international purchase charges. While checking my account balance on 03/03/20 to confirm my SSDI deposit, I noticed my funds were being utilized in Europe. Following this, I contacted Direct Express but faced a lengthy hold time. After managing to withdraw $[redacted].00 from an ATM, I reported the issue to Direct Express. They deactivated my card and promised to send a new one within 5 business days while ensuring the funds would be returned. However, during a subsequent call on 03/04/29, they mentioned a form needed to be processed. To address this further, I contacted the Social Security Administration and filed a report with the U.S. Federal Trade Commission on 03/07/20.

I am a third-party payee for Ronald B. ([redacted]-84-[redacted]). His previous payee, Ann E. B. (SSI#: [redacted]71), misused his benefits. Ronald appointed me as his payee two weeks ago. Ann has blocked my access by ordering a new card and changing the pin, leaving Ronald unable to pay rent. Urgent resolution is needed. My name is Rick N., and you can reach me at [redacted]. Kindly contact me promptly to resolve this matter. Thank you for your assistance. Sincerely, Rick N.

I am unable to access a webpage displaying my recent or past charges. Two weeks ago, I was promised a call within five days and have not received any communication since. This lack of follow-up is leading me to question the legitimacy of this company. Additionally, the information provided about ATM usage did not mention associated fees, which is concerning. I am requesting assistance from the IT department to resolve this issue as every attempt to set it up sends me a notification to seek help. Thank you.

I provided my full name, but they wanted the name as shown on my card. When they asked when the card was last used, I mentioned getting cash back at a store, not an ATM. Now, I can't access my funds until I send a photo of my ID for verification. They said it would take 24-48 hours, but it's been two days with no progress. I desperately need the money for my electric bill, and I explained my health situation, but they seem indifferent. I shared my name, case number, and social security number, what more do they need? I draw the line at giving blood. I urgently need my money released.

I'm Sarah L. Mcallister, and my SSN is [redacted]. I requested a replacement card after my daughter took my previous one. The card number is 5[redacted] 8[redacted], expiry date 08/31/24, CCV [redacted]. I was informed it would arrive by March 9, but I haven't received it. When I called, the system asked for my PIN, which I never activated or received. Please cancel the current card and send a new one to my new address at [redacted] E 2nd St, Panama City, FL [redacted]. This is my updated location. Thank you for your assistance. Kindly use my friend's email as my daughter has access to mine. Thank you.

I contacted a Direct Express agent regarding my lost debit card, but they were unable to assist me as I do not have access to the card. I reported the card missing before and have been waiting for a response since February 27, [redacted]. However, without the information from the card, I am unable to call the 24/7 number or access my account online. I am concerned about the funds being deposited into the account and would appreciate an update. Thank you for your help.

I am facing difficulties with my payee, resulting in significant abuse of their responsibilities. My children are also not being properly cared for by this payee. Despite providing evidence of misuse and involving minors, the local Social Security office has not taken action to remove them from controlling my Wells Fargo accounts. This situation, orchestrated by my abusive and court-restrained ex-boyfriend, has caused immense harm to me, my children, and my reputation. I urgently need legal assistance to address this injustice. I am requesting access to all financial records related to my payees Aaron C. and Jessica H. to rectify this situation and ensure financial justice. These payees have pushed me into agreements that have forced me to take out loans to avoid bankruptcy. I fear bankruptcy due to my inability to pay bills and provide for my health and my children's needs. I need access to all records for legal purposes and accuracy in financial matters. The lack of cooperation from the payees, Social Security, and the need to involve law enforcement for my safety has left me in distress. I seek help in stopping the abuse and seeking compensation for the harm caused.

To Whom It May Concern, Case #[redacted]17: I, Aurelio B. Sanchez, am hereby requesting a replacement card once more. Unfortunately, I failed to verify my identity over the phone, leading me to be instructed to email copies of my ID's front and back. Despite only recently receiving my card on March 12th, it was declined on March 14th. I want to clarify that I did not authorize nor request the cancellation of my card. The card was mailed to an address belonging to my former caregiver, whom I no longer live with due to financial abuse. She took action to stop my card after I refused to give her access to my funds. I kindly ask for either reactivation of my current card or delivery of a replacement card to the previous address on file: [redacted] Concord Rd Sacramento, CA [redacted] I still possess my Direct Express card, having neither misplaced it nor confirmed its cancellation. Thank you for your attention to this matter.

My name is Belinda K., and I am the cardholder for my son's SSI check on the Direct Express Card. Unfortunately, our card was stolen along with my wallet containing all our identification. I am unable to access my accounts as the PIN has been changed. I have reported the theft to the police and have an investigator on the case. Social Security cannot issue a new check until I resolve this issue with Direct Express. I am seeking assistance in getting a card replacement and a refund for the stolen funds. I am willing to provide the police report to Direct Express for further verification. I have been trying to reach customer service without success and appreciate any help you can provide in this matter. Thank you.

I'm having trouble activating my card for the first time. The system keeps saying my information is incorrect even though I'm inputting the numbers exactly as they appear on the card. I enter my social security number and birthday, get to the PIN step, and then I receive an error message saying the information is wrong. This is frustrating as I can't reach anyone for help. I'm not tech-savvy, so my girlfriend handles most of these tasks for me, but she can't speak to a representative without my consent. I, Dwight Avery, hereby authorize Janet Brown to access my account and address any issues that may arise without needing my permission each time. Kindly make a note in my file for future reference. Please resolve the activation issue with the automated system. Thank you, Dwight Avery [redacted] 04/22/[redacted] Card Number: [redacted] Sec. Code: [redacted] Expiry: 02/28/[redacted].

I recently had a payment of $[redacted] that I initially didn't recognize, but upon checking my purchases on Zulily, I realized I had made them and forgot. I would like these purchases to be debited back to my new card. However, I also noticed two unauthorized charges: one for $75 and another for $[redacted] in cash, both made on April 1. I would appreciate it if these two transactions can be stopped. Thank you for your assistance.

I canceled a card on March 26th, and according to Direct Express, it was returned. However, according to their recording, I cannot reach a human until 9 pm, and they seem clueless. I am now calling Social Security to inform them about the delay in receiving my money, along with being charged an expedite fee. It's frustrating to tie up finances like this. Direct Express' lack of concern will lead to late fees on my bills. Their assurance of timely payment seems like a joke. Furthermore, they deactivated my other card without my knowledge. Once I receive my money as promised - although they keep changing the story - I will be moving my funds to a bank and not recommending their services. This situation has caused significant hardship, and their handling of my money is unacceptable. The poor phone service adds to the frustration. If my cards do not arrive by Monday, April 6th, I will involve my attorney and report this to the Better Business Bureau and local news stations for their inadequate service.

Hi, I am Glenn Maggio. My Direct Express Card was stolen by my nephew, Craig Maggio. There are two transactions where he took money. I am not pressing charges, but I would like Craig Maggio to return or reimburse the money taken. The first transaction is from BIGSKY at [redacted], and the second from BIGSKY at [redacted]. I am aware he is an investment banker. Please inform Direct Express, linked to Social Security, about this issue. No charges will be filed. This is also confidential if contacting Paypal through them. After this message, please ignore any further messages. Unfortunately, some family members have accessed my personal information illegally, but the priority is the money taken by Craig Maggio. Kindly inform SSI about this situation.

I have been using my Direct Express card for a few years now to access my benefits. Recently, when trying to withdraw cash from Consumers Credit Union using their ATM Teller, my card keeps getting declined. However, I can still use it to make purchases at stores. This has become an issue for me as I need cash for my rent payment, which my landlord does not accept via debit. I am unsure why this problem has arisen as I have never experienced it before. I would appreciate any assistance in resolving this issue so I can access my cash as usual.

I contacted customer service last Friday and was informed that I could expedite delivery of my car for a fee. Expecting it in two days, I was disappointed when it did not arrive on time. After tracking my package, I discovered it was in San Antonio and would be held until today or possibly tomorrow. I was unaware that the expedited service excluded weekends and Monday, leading to a longer wait of almost a week. I would have made different arrangements to access my money and pay my bills to avoid extra fees. I feel misled and not properly informed about the timeline. I have tried contacting UPS and DirectExpress customer service without resolution. I request a refund for the fee charged for expedited service. I hope for a positive response to this frustrating situation before considering further action with consumer protection agencies.

I visited 7-11 at [redacted] E Bridge St, Brighton, CO [redacted]. I used the MoneyPass ATM at precisely 10:37 AM Mountain Standard Time to withdraw $[redacted] to pay my bills. Unfortunately, the money did not come out, and the machine did not display any message about dispensing money. I called customer service and was informed to provide proof that the money was not dispensed. However, I was not initially instructed to file a Regulation E claim for the ATM company to acknowledge that I did not receive the money. I have been on calls with both parties for the past three hours and have never experienced such disrespect from a financial institution. I have been disconnected three times after enduring 30-minute wait times to speak with a representative. Despite the ATM company confirming the non-dispensed $[redacted], I was asked to fill out a form to dispute the claim. When requesting to speak with a supervisor, I was disconnected for the third time. Once the issue is resolved, I plan to switch from direct deposit with Social Security and will never use Direct Express again due to this incredibly poor customer service experience.

Hello, my name is Glenn Maggio, and I am facing a significant issue with my account. My nephew, Craig Maggio, who works as an investment banker, has been making unauthorized transactions that have not been credited back to my account. We have a strained relationship, and he has made illegal adjustments and debits to my account. Some merchants have also been involved in preventing the funds from being returned. I need my finances to be rectified before any further action is taken. The statements for April have been altered by Craig Maggio. Please refrain from sending emails or making calls claiming to be me, a police officer, or a therapist. I am currently under the care of St. Vincent and will conduct a conference call with my therapist.

I reported my card as stolen, and they were supposed to call me back on my number. However, I never received the call. They said there was a security breach and froze my funds. I tried to email them a copy of my ID, but the email address [redacted] or.com does not exist. I'm having trouble getting through to them, and they keep giving me different answers. So far, they can't seem to help, which is frustrating. It seems like it should be an easy process, but it's been difficult dealing with them. I'm a dissatisfied customer.