Direct Express Customer Service Issues

I am experiencing ongoing fraud charges on my card and would like to request a fraud alert be placed on my account. My name is D. Zaragoza, and this issue has persisted since I opened my account with Direct Express in October [redacted]. Despite not using my card online, I have had to replace it 4 or 5 times already due to these fraudulent charges. Attempts to dispute these charges have been unsuccessful as the necessary paperwork is not sent or received by me. I am yet to receive any refunded money. I am requesting statements dating back to when the account was opened. When contacting customer service, I have faced disconnections, being placed on hold, or being told to call back due to busy lines. As a recipient of a limited income of $[redacted] monthly, it is distressing to continuously have money stolen from me with no resolution from Direct Express. I have been advised that only the merchant can stop pending charges, which is perplexing as the charges are fraudulent and unauthorized by me. Despite being told that getting a new card will prevent further fraud, the charges persist shortly after receiving a replacement card. This cycle needs to end.

I misplaced my card some time ago and have been unsuccessful in getting assistance. The automated system does not recognize my card when I input my social security number. After contacting the local Social Security office, they directed me to reach out to your team for a replacement card. I have not been able to get through to a representative. I am married with a new baby and it's crucial to resolve my lost direct express card situation. Please get in touch with me to assist. Thank you, Peter K. Phone #[redacted]

Hello, my name is Glenn Maggio. I have emailed you multiple times regarding an urgent matter. My social security number is [redacted]-72-[redacted]. Unfortunately, my nephew Craig Maggio has committed fraud by misusing my government funds. In my April statement, there are unauthorized debit adjustments and unreturned transactions. Craig, who works as an investment banker, has tampered with my government funds, which is a federal offense. I request prompt assistance to address this issue. Please contact St. Vincent's of Westchester at [redacted] and ask to speak with Dr. Eric Gradspiean. I am owed approximately $[redacted], and my identity has been compromised. Kindly refrain from engaging with anyone impersonating a police officer. I urge you to reach out to Dr. Eric Gradspiean immediately. I need to follow up with St. Vincent's tomorrow where I receive therapy. Thank you. Glenn Maggio

I need to update my address for my Direct Express card. It expired at the end of March, and I have been trying to reach customer service since the beginning of March to make this change. However, I keep receiving a message about high call volumes and the call gets disconnected. I have attempted to call throughout the day every day, but I always encounter the same issue. I am not sure what steps to take next and was considering reaching out via email instead. I have funds in my account from April 1st and urgent bills to pay, but I am unable to do so without resolving this address change. I also noticed on the FAQs page that funds can be transferred to a checking account, which I have. I am in urgent need of speaking with a representative soon. Could the delays be due to the current situation with COVID-19? Please advise on the best course of action. Thank you for your assistance. - M. D.

My name is James I. Dale, and unfortunately, my Direct Express card was stolen, with $[redacted] taken from it. I suspect it may have been someone who used to live with me. I've already filed police reports, but due to phone lines being down because of the coronavirus, I've been unable to reach Direct Express. Please cancel my card and contact me at [redacted] or my PCA, Ashley, at [redacted]. I have a traumatic brain injury and PTSD, which makes me forgetful, leading to my belongings being compromised. Please call me as soon as possible to cancel the card, as the stolen money has left me unable to pay my rent. Thank you.

My name is James I. D. My Social Security number is [redacted]. My date of birth is April 26, [redacted]. Email address is [redacted] My Direct Express card was stolen, and the thief changed the pin and took $[redacted] from my account on April 1. Despite my attempts to contact Direct Express, they keep hanging up on me. I urgently need to report the stolen card, freeze it, or dispute the transactions, but I can't get through on the phone. Please reach out to me at [redacted] or contact my personal care attendant Ashley at [redacted]. I have filed a police report and have case numbers available. I just need my money back to pay for rent. Your help is greatly appreciated.

My name is Catherine D. Shaw. On April 3, [redacted], I was at Safeway using the ATM at Alaska USA Credit Union to withdraw $[redacted]. Unfortunately, the machine did not dispense the money. Alaska USA Credit Union advised me to contact my bank. I have been trying to reach Direct Express for two weeks now but have been unable to speak to a representative. I urgently need the $[redacted] to cover my bills.

I recently noticed an unauthorized charge of $96 to my card by Sprint for a phone bill. I provided my friend's account details for reference, but I was assured by the store representative that they would not charge my card. Unfortunately, the charge went through. I am seeking reimbursement for this unauthorized transaction. I reside in Lompoc, CA, and have all the necessary information regarding the phone account, names of involved parties, and store contacts. I was given assurance that my card would not be billed. To rectify this situation, I can be reached via email at [redacted] or my new phone number at [redacted]. I kindly request a prompt resolution to this matter.

My SSDI was canceled two days ago, yet there's a $14.32 charge from Walmart.com today. The card is canceled, and they're sending me a new one. How can charges be made on a SSDI debit card with a negative balance for a purchase at Walmart for $14.32? Amazon and Walmart.com have taken a total of $[redacted] from me. Amazon put $[redacted] on it and also took $0.94, subtracting $[redacted] from a prepaid OneVanilla Visa card. Now Walmart.com has made an unauthorized purchase. I've bought items from them before, and the money is usually deducted from my account within minutes. Who isn't out to steal your money online these days? I've filed paperwork for the OneVanilla card and SSDI debit card investigations, but they could take 1 to 3 months. I can't afford to wait that long; I live on very little. Is this happening to anyone else?

I am experiencing difficulty obtaining my account information and direct deposit details. I have been directed back and forth between Disability, Direct Express, and NetSpend without success. I am eager to switch from Direct Express to NetSpend but have been unable to speak with a representative. Prior to the pandemic, I was provided a phone number for the required information, but it abruptly disconnected. After being instructed to call the number on the back of my Direct Express Card, I found no customer service assistance available. I am left feeling frustrated and unsure of my next steps in obtaining the necessary details for my account deposits. This situation has left me feeling overwhelmed and upset.

I am having trouble accessing my Direct Express mobile app as it has locked me out. This is preventing me from logging in to review a withdrawal of $[redacted].99 made this month. Despite ordering a new card, activating it, I am still unable to use the app and keep receiving an error message prompting me to contact support, which I can't reach due to limited service because of the current situation. Furthermore, I initiated a dispute for a $35 purchase made offline on March 2nd due to suspicions of fraud. I am planning to file the necessary paperwork tomorrow, but I am unable to access my spending information online through the Direct Express website or mobile app. I would appreciate it if someone could assist in unlocking the mobile app so I can manage my account. - R. J. Barrett [redacted] 19th Ave, Longview, WA [redacted] Old Card Ending in [redacted], New Card Ending in [redacted]

I am dealing with a situation where my SSI card was stolen, and all my money was spent fraudulently. I contacted the company to dispute the charges, but I have not received the necessary paperwork in the mail yet. I only received my replacement card two days ago. The representative mentioned filing a hardship claim, as not getting my money back could lead to eviction. This is a distressing situation for me as I faced a similar issue last year, resulting in late rent payments and additional fees. The landlord is strict about timely rent payments, and this delay is causing tension. I am anxiously waiting for the dispute forms to arrive so I can start the investigation process promptly. I hope to receive the documents via email to expedite the process and prevent further financial hardships. Your assistance in resolving this matter is crucial to avoid homelessness and financial strain.

I recently became my daughter's representative payee, as requested by Social Security. They instructed me to create a payee bank account for her. I received a Direct Express card in the mail, but instead of her funds going into the new account, they were loaded onto the card. Unfortunately, the Direct Express card is now lost, and I need a replacement. When I contacted Direct Express, the automated system couldn't find my SS number in their records. I kindly request your assistance in confirming with Social Security that I, Kathleen Leonard, am the designated payee for my daughter, Angel Marie Leonard. My SS number is [redacted]-72-[redacted], and my daughter's SS number is [redacted]-59-[redacted]. The Direct Express card is under my name, Kathleen Leonard, and currently has a balance of $[redacted].

I am looking to change how my SSA benefits are deposited into my checking account instead of using the card provided. I am also interested in knowing when I can access my funds sooner. Currently, I receive my monthly SSA benefit on the second Wednesday of the month, but my rent is due by the 10th. Being late can cost me an extra $[redacted]. I am seeking a solution to receive my SSA benefit prior to or on the 10th of each month.

I need assistance with my family's account. One of my family members, identified by almost identical names, has encountered issues with her card at store scanners. Despite her computer programming knowledge, the card transactions seem delayed or inaccurate. She is concerned about potential payment discrepancies. I am also in the same area and want to avoid similar problems. I am exploring solutions for our accounts and other family members. If a representative is available, please help address these concerns swiftly. I am hopeful of a prompt resolution. Thank you.

I made a purchase on Friday night and was disappointed to see that the information and charges provided were inaccurate. Gilder Press advertised a book for $14.95 and offered a newsletter subscription I didn't want. Despite unchecking the subscription box, upon reviewing the invoice, I noticed they obscured the newsletter and other fees totaling over $[redacted]. I promptly emailed them to cancel the order. I'm reaching out to request not to authorize the charge if they fail to cancel as per my email. I find it deceitful, especially with the obscured charges, though I could still vaguely make them out. Thank you for any assistance you can provide. Shirley H. Email: [redacted]

I reached out to Direct Express to dispute a transaction dated 4/14/20 for $[redacted].65 to DREEDER1 via Paypal. I didn't authorize this payment, suspecting it's fraud possibly linked to a family member. There was a previous $97.00 inquiry for a payment to Victor and Spoils of Boulder in March. The $97.00 was credited then reversed. Despite contacting on 4/16/20 about the $[redacted].00 transaction, I'm yet to receive the necessary paperwork to proceed with the inquiry. A new card was issued during the 4/16/20 call, but I haven't received that either by 4/23/20. I'm struggling to reach a person to address these issues due to ineffective call center prompts. I need assistance and suspect my calls aren't reaching the right department.

I recently spoke with a customer service representative regarding my aide who was hired to assist me. Unfortunately, the aide not only took one of my pain prescriptions but also withdrew money from the store using my funds. Moreover, she even falsely informed me that my SSDI payment was missing, blaming the government. After contacting customer service, I was informed that the missing money was spent on expensive face cream, among other items. Although I didn't receive a reference number for my case, I urgently need to recover these funds. Despite my numerous attempts to reach out to customer service today, I have been unsuccessful. I kindly ask for assistance in resolving this issue promptly.

I experienced fraudulent activity on my DirectExpress card on 3/31/20. $[redacted] was taken from my account. Despite providing necessary documentation to the Fraud unit, I have faced delays in receiving a new card and making a claim. I have been unable to address my bills due to this issue. When I checked with UPS, they informed me that my replacement card was sent to the wrong address in Philadelphia, Pennsylvania instead of my correct address in Las Vegas, Nevada. I have also had difficulties reaching a live agent through DirectExpress's automated system to report the undelivered card. Additionally, despite being promised a call back from the Fraud unit, I missed it due to a phone payment issue, but have since resolved the problem. As a 65-year-old relying on these funds as my only income during the current health crisis, I urge for a swift resolution to this matter. Thank you for your attention. - Rory D Fitzhugh

I reported a lost card and requested a replacement. The last known balance was over $[redacted], but today it is only $2+. I am unable to view transactions made after the loss of the card and before the replacement request to dispute any unauthorized charges. The card belongs to John G Miller, SS [redacted] 80 [redacted], who has been my partner for 11 years and is currently in the AZ Veteran's Home due to a broken leg. I normally use his card to handle household bills. Unfortunately, I don't have the card number as neither of us wrote it down. The file number associated with this issue is 28 [redacted] [redacted]. There is a concern that my grandson, Nathaniel Christopher Holmeyer, who used to live with us and struggled with addiction, may have taken the card details without our knowledge. He has a history of theft, prompting me to obtain an Order of Protection against him. The police have already removed him from the premises, but I can't confirm if he is involved in this situation.