Direct Express Customer Service Issues

I am experiencing a payment hold from Amazon. The message indicates that my bank soft declined the order due to an address validation or an issue like an incorrect expiry date. Amazon assured me that it is not a funds problem, as that would have been a hard decline. They have not charged my card, and the order is not authorized. I am instructed to reach out to my bank for assistance in resolving this issue before Amazon can process the order.

I have misplaced my wallet along with my bank cards and need a replacement Direct Express green bank card for receiving my government benefits securely. I request that the new card be sent to [redacted] N Harris Ave, Columbus, Ohio, [redacted]. My SSN is [redacted]23, and I typically receive a small deposit around the 3rd of each month followed by my primary government benefit a few days later. It's crucial for me to have access to my funds to cover my bills, so your assistance with this matter is greatly appreciated.

Hello, I have been trying to reach customer service since February 3, [redacted], using the numbers on my card. However, all I hear is a message about high call volumes. My card expired on January 31, [redacted], and it's now February 12, [redacted], with bills still pending. The recording mentions sending my new card on December 31, [redacted], but I haven't received it. I contacted the Social Security Administration and was directed back to Direct Express. I urgently need to pay my bills as this is my only source of income. Please assist me in connecting with a representative promptly.

I have called two days in a row, spending a total of 5 hours on the phone each time. During the first call, the line got disconnected after 5 hours. On the second call, after waiting for 5 hours and 48 minutes, I finally spoke to someone about disputing charges from Amazon. I don't use Amazon, so I'm unsure how my information was compromised. They redirected me to another department where I endured a 2-hour wait. At the conclusion, they recommended canceling my debit card and issuing a new one due to security concerns. I asked to update my account details since I've moved from [redacted] Harold Rd. to [redacted] Ossabaw Ct. in Augusta, GA. However, they encountered a system issue and advised calling back the next day. On my third attempt, I held for 6 hours without success. This prolonged wait is impractical as I have work and family responsibilities. I simply seek a refund, updated address, a new card, and assistance in changing my email from [redacted] to [redacted]

I have noticed unauthorized charges on my card twice in the past few months. I've been on hold for a total of two hours with no one answering. As a disabled veteran out of state, I don't have anyone to discuss this dispute with. I reported my card stolen, but I'm unable to dispute these transactions with anyone. I am frustrated and seeking assistance urgently. I need my funds reimbursed or to speak with a customer service representative promptly.

My Direct Express Card account was compromised in January. After reporting the fraud and receiving a new card, I believed the issue was resolved. However, when attempting to pay my rent, a similar incident occurred just before my deposit. Someone fraudulently ordered a new card and withdrew all my funds. I am currently unable to reach anyone at Direct Express as the perpetrators changed my PIN and I do not have the new card details. This has left me unable to access my money or report the fraudulent activity.

I had to call back today as advised because some pending transactions on my old debit card are now charged. The automated system directs me to wait for a new debit card in five days, preventing me from speaking to an operator. I must inform them about these unexpected charges from JD Whetherspoon. These transactions are not authorized and are causing frustration.

I am a cancer patient being treated at Dana Farber. Due to a recent incident of abuse from a family member (my brother) who is an alcoholic, I was hospitalized and am now homeless. I suspect that my card might be at his house under the bed or outside where he threw my belongings. I urgently need a replacement card, despite understanding that there may be a fee involved. If expedited shipping is an option, it would tremendously help me in this difficult situation. Thank you for assisting me with this matter.

I have been attempting to reach a representative for the last 45 minutes. The system has disconnected the call three times and does not offer the option to access specific information. I urgently require copies of the previous three months' payment statements for my direct express card as it affects my benefits. My housing counselor, Paulette Battle, is assisting me with this matter. The current automated system is ineffective, and I am seeking assistance today as I am at my supportive housing program, which closes at 3:00 PM.

I am happy to report that my issue has been resolved. After being unable to reach a person for two weeks despite numerous calls, I decided to write a complaint on this site. However, I gave calling another try and on the third attempt at 1:00am, I finally got through to a live person after being put on hold for just a few minutes. The young man who helped me was courteous and resolved my problem promptly, even though he sounded a bit overworked and tired. It's important to be patient and respectful when speaking to customer service representatives as they are just doing their job. Despite this recent difficulty, I have been a satisfied user of Direct Express for over 10 years. My advice is to keep trying to call and also consider sharing your complaint here. Eventually, you will connect with someone who can assist you. Best of luck to all those facing similar challenges.

Yesterday at 7 pm, there was an authorized transaction on my debit card. The last transaction I made was from PayPal *XIANSHIXINC for $24.99. The person helping me initially claimed it was a $23.99 charge, but I didn't make any purchase for that amount. After waiting 40 minutes for a different representative, I called back and spoke to the same person again. This time, he mentioned his computer was down and had to reboot, prolonging the process. Now I'm waiting to be connected to another representative for resolution. The unauthorized transaction of $24.99 by PayPal is reflected in my balance, leaving me concerned about potential further charges by tomorrow morning.

I am eagerly awaiting the arrival of my new card in the mail. I urgently require the new card number for a car rental as my own vehicle was involved in an accident that was not my fault, and the other party's insurance will cover the rental expenses. Although I won't be making any purchases, having the new card number is necessary to comply with the rental company's security regulations. I am in urgent need to get to work today and request assistance in retrieving the new card number. Due to losing my wallet, I am currently unable to work and need a means of transportation as walking to work is not feasible due to the distance. Your prompt attention to this matter would be greatly appreciated. Thank you for your help.

I recently experienced my first instance of card fraud. This is the first time anything like this has happened since I obtained this card, and I am hesitant to share my card details online again. The scammers recently requested my information, which ultimately resulted in an unauthorized payment. I am puzzled as to how they obtained my Social Security number, as I rarely engage in online activities. The transaction in question was related to a dietary supplement company, which we later confirmed was a scam. The charges amounted to $87 and $89 respectively, totalling almost $[redacted]. Given my limited monthly income, this incident has had a significant impact on me financially. I am considering changing my card to prevent further occurrences and would appreciate a phone call from a representative to address this issue promptly. Thank you.

I recently discovered that someone has fraudulently opened a Direct Express account using my Name and Social Security number. I just learned about this yesterday when I attempted to open an account. To assist in resolving this issue, I am providing the accurate details about myself, Janet V. Burke. I was born on July 30, [redacted], at Tampa General Hospital in Tampa, Florida. My mother's maiden name is Woodham. I initially married in July of [redacted], changing my name to Janet V. Naffziger. After I remarried in [redacted], I took back the name Janet V. Burke, which I continue to use. The last four digits of my Social Security Number are [redacted]. My current legal address is [redacted] 34th Street North, #[redacted], Saint Petersburg, Florida [redacted]. Previously, I resided at [redacted] 9th Street North, #[redacted], Saint Petersburg, Florida [redacted].

My PIN was locked, and the system wouldn't accept my birthdate as instructed. After trying three times and then the call ending, I'm frustrated. I'm aware of payment issues through news reports involving Direct Express cards from Comerica Bank. For February, no $[redacted].00 payment was made, but my PIN now works after updating it. I'm concerned about the missing payment. If this isn't resolved promptly and correctly, I will escalate this to the media. I've heard about people initiating a class action lawsuit against Direct Express. Consider this a warning.

I am Winfred Kerford and I am writing concerning the return of my Social Security Administration benefits for May and June [redacted]. Direct Express was meant to send back my benefits to the Department of Treasury. I visited the American Consultant Office in Frankfurt, Germany on July 18, [redacted], and authorized them to discuss the issue with you. However, on August 7, [redacted], your department issued me a cashier's check, number [redacted], which was returned. My payments were not returned as expected. It's now February 20, [redacted], and I have not received my 2 payments. Why are you holding my payments instead of returning them to the Department of Treasury for transfer to my account in Germany? The Social Security office in Baltimore, Maryland is also puzzled by the delay and your failure to return the payments as required.

My card was stolen, which has put my living situation and health at risk. I reported it, but all they did was send me a new card. After having to report it again and fax paperwork, a month has passed with numerous phone calls resulting in being told to ask for an escalation. Once again, I complied, only to discover that they closed the dispute the same day. After more hours of phone calls and being hung up on, I find myself in the same frustrating situation. Feeling insecure with my security income, I face the threat of homelessness away from my kids. While Direct Express may recover the lost money through insurance, I am left wondering about my own recovery. It's unacceptable to be denied help or hung up on, leaving me feeling robbed. I am considering seeking legal advice to address this injustice that impacts us all.

I have lost my wallet and cannot remember my old Gmail username and phone number used to open the account. I'm 65 years old with medical issues that require urgent medication purchases. I am using a friend's phone as I can't top up my cell phone airtime. My name is George E. Jacobs Jr., and my phone number is [redacted]. My card number is 5[redacted]-5[redacted], expiry 08/22, with security code [redacted], under the name George E. Jacobs. My SSN is [redacted]40. I urgently need assistance before receiving my new card by mail, as it is essential for my monthly expenses. Please help me as this situation is critical. Thank you, G.E. Jacobs Jr.

I left my card and wallet at my mother's place in Folsom, PA. I won't be able to get it until Friday night when she visits. I need the card information to sign onto my Direcrexpress mobile app. I just want to avoid the hassle of ordering a new card. Your company is great, but I really need my card number and the 3-digit code to register on the app with my social and email. Thanks for your help.

This morning at 7am on February 28, [redacted], I noticed a deposited amount of $[redacted].00 in my account, which then displayed an incorrect balance of $[redacted].00 instead of my usual amount. Upon checking my last 10 transactions, I found three unauthorized cash withdrawals of $39.00, $4.00, and $2.00. I have experienced a similar issue in the past when a supposed refund from Walmart.com did not reflect in my account, causing a loss of $39.00. Additionally, I was meant to receive a refund of $47.48 on January 1, [redacted], which I did not receive. I have already spoken to a representative about this matter, and they assured me they would resolve it. I have since changed my PIN to prevent further unauthorized access. Please assist in recovering my missing funds and preventing future occurrences. You can reach me at [redacted][redacted] to discuss further. I suspect my information and PIN may have been compromised, and I seek your help in addressing this issue by taking appropriate actions and ensuring the perpetrator is held accountable. Thank you.