I have waited over forty-five days for my money to be returned to my account. My accoun...

GetHuman-jkizer's Dispute a Charge issue with Direct Express from October 2019

Help with my Direct Express issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jkizer's own words
I have waited over forty-five days for my money to be returned to my account. My account at Amazon was hacked and my money was removed. I sent all the information necessary. No respond. I need my money. The dispute number is *-**********. All my money went to Amazon according to my account statement. Been trying to call for over * weeks and can't get through due to long call log. I am upset that you guys can't answer my call. My number is ***-***-****.

GetHuman-jkizer did not yet indicate what Direct Express should do to make this right.

How GetHuman-jkizer fixed the problem
By returning my $***.**. I contacted them and was told that I need to get my money from Amazon, the one who took it. I contacted Amazon and was told that they were having problems with their system and that they can not do anything! They offered me a $*** dollar gift certificate for the problem they were having. Contact them at a later date. My money return has not happened, and it's been over ** days.
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Direct Express

Dispute a Charge issue
Reported by GetHuman-jkizer
Oct 18th, 2019 - 3 years ago
Not resolved
GetHuman-jkizer shared how to fix
Seen by 4 customers so far
Similar issue to 21296 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday


GetHuman-jkizer started working on this issue
Oct 18th, 2019 5:33pm
GetHuman-jkizer confirmed the issue is fixed. Hooray!
Oct 18th, 2019 9:40pm
GetHuman-jkizer indicated the issue is not fixed yet.
Oct 18th, 2019 9:57pm