Still Not Resolved

GetHuman-marshika's customer service issue with Direct Express from August 2019

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The issue in GetHuman-marshika's own words
Dispute Charges ... November **** I had * charges that were pending and were not authorized and called Direct Express immediately to dispute the charges and was told by a representative that I had to let the charges go through, then wait * days to file a dispute. I did everything I was told to do. Received forms in the mail, sent those back and never heard anything. So I called again and was told to mail in a letter of dispute with all information about the amounts, companies, and dates. I did all of that and have been calling ever since and can't get a human being on the phone. Please help!! It's now August ****.
I am on a fixed income and my money is just gone. It's ridiculous because I can't get any help!!!
I want my hard earned money back!!
I expected better security with my federal benefits!!!
I have called SS. The treasury department and direct Express so many times and still nothing!
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Direct Express

Direct Express disputes
Customer service issue
Reported by GetHuman-marshika
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 14938 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-marshika started working on this issue
Aug 5th, 2019 10:04pm
GetHuman-marshika indicated the issue is not fixed yet.
Aug 6th, 2019 1:26pm

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