Report and ultimately replace a lost debit card. Additionally to determine if my account has been compromised. If in fact it is compromised, the amount of time it takes to navigate through a system that is inadequate to say the least is detrimental!*Attempted for two days to REPORT A LOST CARD and request a replacement* still waiting!!! ... I lost my wallet which contained my Direct Express Card. I cannot use the automated system* it says that my card number (my SSN) and pin do not match.**I need a replacement card and am unable to talk to a live representative to resolve the issue.**Obviously the resolve is to talk to someone who can resolve the issue with my SSN and pin not matching, and to issue a replace card ASAP. Finally to tell me if their has been fraudulent activity on my card. Since my information does not match, according to your automated system it appears that someone might have changed my pin, which is a feature on your system.
The lack of empathy the platform owners have for those who depend solely on their disability benefits to sustain themselves and the lack of the ability to talk to live representatives, who should be able to facilitate a more expedient method of generating a replacement card and also tell me if my account has been compromised.
I want my benefits debit card replaced ASAP. I also want to know if my account has been compromised.
Not sure how being a good customer equates to this issue. You are hired to provide a service, representing the US government, specifically Social Security and I am entitled to be treated in a responsible an timely manner. Which to date has not happened. Gauging what a "good customer" is well outside your scope. To correlate customer relations you would have to provide, an acceptable level of customer service.
Certainly. Sent an email yesterday* as of today no response. Called multiple times and still no resolve.