Yes I already filled out the afadavid back on Sept *, I believe it was bc I waited from...
GetHuman1377538's customer service issue with Direct Express from October 2018
Help with my Direct Express issue
First: share to improve GetHuman1377538's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1377538's next move: talk to Direct Express when they open.
Direct Express's call center is closed now. We will send GetHuman1377538 a reminder to call them when they open. Nothing to do for now but wait!
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman1377538's own words
Yes I already filled out the afadavid back on Sept *, I believe it was bc I waited from the ** of Aug. (A Friday) I called on the *st checked an then also after the holiday on the *rd. Money was definitely indeed still missing. I will say it was a total of **.** one perches. At the time I did not know how to get in to my monthly services. So at that time I did even know if it was or wasn't **.**. it is that is the one fee I was charged. At the time of talking to guy * woman all we knew it was out of Google. * After going over my charges and what not was when I found out what app it went to. ALTHOUGH I did not authorize that payment at all not what so ever I even remember the day using the app. It wanted my information I didn't want to get up. Even got out of the app. Never knew I was even charged for anything. Until I got paid. I am a full-time mom all of my income goes right to rent I said that one the paper I filled out.. so now on top of all that I stuck with a **.**$ late fee for having to pay my rent late. *Yes ive used the app yes I may sometimes BUT NEVER HAVE I EVER seen ANYTHING change more features nothing at all. So how I did not authorize this an would not **.** um no NVR would I ya Kno. When I talked to direct express on the *rd, or *th of September I did say it came out to be **.** an *.**. no I'm sorry I didn't know where any of it went at the time haven't known where to hear or see what I've bought or spent. I am sorry I didn't know or realize the *.** was.for YouTube app. **.** is a Google app also known as. Aviary photo editing. Can someone please help me I've already ran out of options was behind **.** on my rent then the **.**$ late fee. *For what really? Seems to me they scam people to get any kind of payment. If someone can plz get back to me.. my phone number is **********, I also have * emails I use since this has happened... *****@***.com is my main main one. While.. *****@***.com is my other*You can write to both or one. Giving both til last line
GetHuman1377538 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman1377538 fixed the problem
We are waiting for GetHuman1377538 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.