Direct Express Customer Service Issues

I need assistance with a fraudulent charge on my account under the name Clarence Starnes. The previous card, which has been canceled by Direct Express, has the number 5[redacted]-5[redacted]. The social security number associated with this account is [redacted]-24-[redacted]. There were unauthorized charges, one being $[redacted] to MoneyGram. The other charge has not been fully processed yet. When I called the toll-free number, it informed me a new card was issued on the 14th, arriving in 2 business days with the balance transferred. I need to know more details about the second charge - the amount and recipient's information or bank account number. Please contact me at [redacted] at your earliest convenience. This data is essential for filing a police report. Thank you in advance.

I am reaching out to address an issue with the Garcinia Cambogia Product. Unexpectedly, nearly $[redacted].92 was debited from my bank account by this company without placing an order. Despite informing them that my email is incorrect, and the mailing address they have is partially inaccurate, I neither received any product nor accepted any deliveries. As a cancer patient, I find this situation distressing. The company alleges they would refund the amount, but due to my dispute of the charges, they are withholding the reimbursement. In cases of legitimate orders, a product is typically received, but I received nothing. Being a cancer patient, the product is unsuitable for me as I cannot consume vitamins or herbs. I strongly believe this matter warrants further investigation by your company. I insist on the return of my funds promptly. Virginia P.

I called on Saturday, June 30, to report three unauthorized transactions on my account. I was advised to wait until Tuesday when the charges would be posted before disputing them. Meanwhile, I removed all activity from the card to prevent further unwanted charges. On Tuesday, June 3, I faced continuous call disconnects due to high volume. Despite numerous attempts, I couldn't reach the dispute department. Repeated calls on Thursday failed to resolve my issue. Today, after a long hold, I finally connected with a representative who assured me they would transfer me to dispute the transactions, but I was cut off again due to high call volumes. This ongoing struggle to resolve the problem is extremely frustrating. I simply seek assistance to dispute the errors on my account promptly. This level of inconvenience for several days is unacceptable. I urgently request help to resolve these issues. Thank you.

I am Renee McConnell, the Representative Payee for Leigh Mason with SSN [redacted]-82-[redacted]. I took over as her Payee in January. Unfortunately, her previous Rep Payee, Stephanie Montgomery, caused issues by returning mail and withholding Leigh's payments from September to November [redacted] totaling $[redacted]. Despite seeking a solution, the responsibility shift from Social Security to Direct Express has been challenging. Upon attempting to get a Direct Express card for Leigh, it was revealed that Stephanie Montgomery's name is still linked to the card with the owed funds. Since Stephanie is uncooperative with the fund recovery process and Leigh urgently needs the money to secure housing, I am pressing for a resolution. I request confirmation of Stephanie Montgomery's removal, verification that the funds from [redacted] are on the card, and for the $[redacted] to be transferred to a new card under my management. I anticipate receiving the new card in 4 weeks and expect this matter to be resolved promptly. Leigh's situation is dire, and timely assistance is crucial. Please contact me at [redacted] to expedite this process. Thank you for your cooperation. - Renee McConnell

I am still struggling to recover the $[redacted] that was taken from my account. It has been 45 days with no resolution, and I am becoming frustrated. I have already filed a report with the BBB and now plan to contact the US government. I have not received any provisional credit or assistance from your end. Your handling of the paperwork sent to the incorrect address has caused this delay. I believe there has been a breach of your own policies in sending it to the wrong address. I have now updated my address after threats, hoping for a resolution. If my $[redacted] is not returned promptly, I will take legal action against your company. I will also inform others publicly of this situation and create a smear campaign to hold you accountable for mistreating potential million others like me. - K. Sulzen

I am having trouble with your number as my card is lost and being declined on my Amazon.com account. I have noticed an unauthorized purchase for yarn. I am worried about potential fraudulent activity since I haven't used the card in months and cannot locate it. I have my social security number [redacted], but I don't have the 16-digit card number or pin. How can I request a new card and pin, and monitor the account activity without the card I possess? I am currently residing at [redacted] Pierson Street, Oakland, CA [redacted]. Due to my condition, Schizoaffective, I spend extended time in the hospital each year, making it challenging to manage my account independently. I am seeking guidance on how to proceed while I am home now. In the past, the hospital assisted in resolving such issues for me, but now I must handle it on my own. Could you send me important updates via mail to better organize my records at home? Thank you, Pamela E.

On July 16, [redacted], I made a motel reservation at Super 8 in Harmarville, PA through the Super 8 reservationist. When I arrived, I found out there was no Super 8 motel in Harmarville, and the reservationist had actually booked me at a Motel 8 in Monroeville, which was far from my intended location. I had no car and was completely lost. The staff at Super 8 wouldn't acknowledge the mistake or refund me, claiming there was a Super 8 in Harmarville when there wasn't. I've contacted them multiple times, even speaking to Sam at [redacted], but they still refuse to credit back the charges to my MasterCard. I feel scammed by this organization and demand my money back promptly. The entire ordeal has been a major inconvenience, and I'm frustrated with the lack of cooperation and communication from their end. I reckon the total charge, with my military discount, was around $70. I urgently seek assistance in resolving this matter and obtaining a refund.

I have cancelled my card, number 5[redacted]-7[redacted], due to five fraudulent charges. Despite multiple attempts to resolve this issue, I've been consistently transferred and then disconnected. I suspect potential embezzlement within the account. I've observed others facing the same problem. It has been three days of trying to reach out with no response. My financial security is at risk without access to my only source of income.

I'm confused as to why a new credit card was charged from my account. The phone notification was unclear, mentioning money going to a credit card, which I don't have. Additionally, a $1.09 fee was charged, which is higher than my usual withdrawal fee of $0.85. I have not shared my card information with anyone and have not encountered any issues. In the past, I've been a victim of hackers who stole my ID, including my birth certificate. Although I have a new ID now, I'm concerned about identity theft and potential fraud regarding my social security. I've requested no changes to my card except for direct deposit and a chip cash card (mine is [redacted], pin [redacted]) that was originally issued to me. I'm not using any additional cards that have been sent to me in the mail, and I don't have a bank account or conservatorship. I've informed the FBI about my concerns related to hacking and identity theft. Kindly resend the phone notification so I can understand why a credit card is involved. Thank you. Georgia L. Jones [redacted] 82 [redacted] (SSN) [redacted] W 43 St, Mail Only NYC, NY

I have been experiencing ongoing issues with my current dispute since it originated in early June. Despite contacting customer service multiple times, it took several attempts before the necessary steps were taken to process my dispute. Unfortunately, the initial filing only covered the first charge instead of all subsequent charges, leading to the need for a second dispute. After submitting all required paperwork and cooperating fully within the given timeframe, I was promised a credit within 10 business days. However, as yesterday marked the end of this period, I am yet to receive the credit. I have even reached out to the merchants involved in the fraudulent charges to assist in resolving the matter. At this point, I am deeply concerned about the delay in refunding the disputed amount, as it is causing significant hardship.

Hello, my name is T.K. I am a payee for my mother who is disabled, and her money is directly deposited into my account by Social Security. My mother receives $[redacted], and when I tried to withdraw $40 from an ATM, I was charged $3. I then tried to withdraw $[redacted] from Bank of the West, but it was declined. I attempted to withdraw from the ATM again but it kept declining. Upon calling my card's customer service, I discovered the money was not there. I have spoken to both customer service and the bank manager, but I still have not received my $[redacted] which seems to have disappeared from my card. I need this money to pay bills, so I am concerned and seeking a resolution.

I need assistance with a card issue. A person took my card without returning it after I owed them $30. I asked for a limit to be put on it immediately to prevent withdrawals over $30, and they were able to do that and lock the pin. I need a new card to be sent to [redacted] West Laurel Ave, Visalia, ideally tonight, either in the mailbox or directly to Thomas S. as I'm a federal government service member with urgent travel needs to Washington D.C. Please expedite the process as I require the funds to reach my destination. My current address is [redacted] West Laurel Ave, Visalia, California, [redacted], tent #23. Please make sure to deliver it by midnight at the latest. Thank you for your help, I appreciate the prompt assistance.

I accidentally left my card at home while out of state. Seeking assistance from a customer service representative, I was informed that $[redacted].00 could be transferred via MoneyGram or offered assistance in processing the transaction. After being transferred to someone to facilitate the transfer, I discovered I didn't have access to funds and was promised a new card. Unfortunately, the system disconnects my call when entering my social security number, making it challenging to resolve this issue quickly. This situation is urgent as I have young children with me and need to return home to Pennsylvania from Maryland. I am frustrated as the customer service agent's error has caused significant inconvenience and distress.

Currently, I am in another state with my three young children, and unfortunately, I left my card at home. This has left me in a situation where I don't have access to any funds. I tried to initiate a cardless transfer through the app, but the call hung up on me. Every time I try to contact customer service, the message informs me that I'll receive a new card, then the call disconnects. I urgently need to get my kids back home, and there is approximately $[redacted] in my account that I need access to for this emergency situation.

I recently discovered fraudulent activity on my lost/stolen card. Three unauthorized withdrawals totaling $[redacted] were made without my consent. I have already reported my card as lost and cancelled it. However, when I tried to reach the claims department, I was unexpectedly disconnected. Now, when I call back, I am only informed that my new card is being processed and my call is ended. Additionally, I am unable to access my account online as I have forgotten my password and answers to security questions. Despite attempting to reset them with my SSN and zip code, I am informed that my information is not in the system. I want to regain access to my account to verify the unauthorized transactions.

My name is Thomas Rooke, and I need help with my Direct Express card. My ex keeps canceling the card and sending money through MoneyGram, where a male picks it up using my ID. Direct Express won't provide me with a new account, leaving me vulnerable for the same situation to happen next month. I haven't received a check since July, and I need my September funds, as I won't receive them until September 24th. My new card number is 5[redacted] 2[redacted], which I just received in the mail. Please prevent anyone from canceling this card, as it's my only way to access my disability funds. Thank you. Thomas Rooke. Contact me via email or phone, [redacted] or carolynrandall15@gmail.

I am facing identity theft issues. Unauthorized charges appeared on my card, and I am struggling to log in to my account. The "forgot password" option is not helping. I urgently need to reset my password to access my statements. It is crucial for me to review my account activity. I am upset about the lack of support from the company in addressing this severe situation. My Social Security Disability Insurance funds, meant to be secure in Direct Express, are being stolen. This criminal activity must be addressed promptly, and I am disappointed in the company's response so far. My financial stability relies on these funds, and the theft is causing me significant distress.

I am reaching out for assistance regarding my son's DirectExpress account. Unfortunately, he has been hospitalized due to physical and mental health issues and is now transitioning to a nursing home for 20 days followed by rehab as recommended by Adult Protection Services in Bryan/College Station, TX. This is a challenging situation for us, as his elderly parents at 84 and 83 years old. I possess his misplaced DirectExpress card. Any guidance offered to navigate through this unique circumstance would be greatly appreciated. He suffered a traumatic brain injury four years ago and struggles with memory, so I am seeking advice on how best to assist him, not requesting password assistance. Thank you for your help. David K.

I recently moved and contacted BPU on July 2nd to transfer the service back to the landlord's account at my old address. Despite this, I have received bills totaling $[redacted].16 and $[redacted].00 which were charged to my card erroneously. When I visited BPU to switch the service to my new address, I was informed that it was noted on the account that I had requested the service cancellation. However, now that they mistakenly charged me, they are asking for the number I called from, which I am uncertain about. These unexpected charges were our food budget for August and need to be rectified promptly. In addition, I have noticed charges from Netflix and Amazon Prime on my statement, which I had canceled last year or earlier this year. There also seems to be discrepancies with the names on the statement and the totals. I am in a difficult situation with my two kids, one of whom has autism, and I need to resolve these issues swiftly. This is all new to me, and I am unsure where to start. Your prompt assistance is greatly appreciated.

I have been dealing with unresolved disputes dating back to [redacted]. The issues have not progressed beyond reporting my card as lost or stolen due to the phone system disconnecting me with a message about high call volume. Recently, I discovered my Social Security prepaid debit card from Direct Express has a negative balance of $[redacted]. When I tried to address this with Customer Service, I was blamed for the situation. The representative became defensive and argumentative when I raised questions. Since [redacted], I have noticed thousands of dollars missing from my account up to August [redacted]. I am requesting a thorough investigation into my account and the return of any funds that were stolen online or through direct card transactions. My contact information is Cheri Lynn Shelton, [redacted] W Plumb Ln Ste B179, Reno, Nevada [redacted], [redacted].