Direct Express Customer Service Issues

I need assistance. My Direct Express card was stolen on March 27, [redacted], along with my social security card, green card, and PIN numbers. The thief changed my account information, preventing me from checking my balance. Please cancel my new debit card and help me prevent any unauthorized transactions. Charges have been filed, details provided in case number 18-[redacted] with Officer Young [redacted]. I fear the thief may have redirected funds to another account. I am Reynold Ramcharan, born on February 2, [redacted], in Trinidad and Tobago. My mother's maiden name is Sancharee Ramcharan. I have lived at multiple addresses in Colorado and have worked at Mainspring, Metric Property Group, Pinnacle Realty, and Acute Property Management. I have not received disability payments for eight months, totaling $9,[redacted] due in the next two weeks. Please assist me with this urgent matter.

I need assistance regarding the theft of my Direct Express card on March 27th, [redacted]. The thief gained access to my card and personal information, including my social security card and green card. Due to unauthorized changes, I am unable to access my account to check for any pending transactions or balances. I am concerned that they might have rerouted payments to another account. I am requesting to cancel my debit card, which is relatively new, issued around three weeks ago. I have limited information on the card number, but my name is Reynold Ramcharan. I have reported the incident to the authorities, and charges have been filed. Please help me secure my account and prevent any further loss.

Hello, I recently made a purchase on the Wish app for apparel items that are shipped via FedEx. I noticed that shipping charges were added for each item, and the delivery time was estimated to be around a month, which was different from what I expected. I decided to cancel the transaction a few hours later because the shipping details and charges were not clear to me. The app states that if you cancel within 8 hours of the purchase, you will get an automatic refund, but it also mentions that the refund may not be recognized, which confused me. I canceled items totaling $[redacted].00 and some cents. I wanted to buy items that I need sooner. I would appreciate it if you could release the funds back to my account. Thank you.

I am experiencing issues with changing my PIN, and as a result, have been unable to access my funds for the past two days. Despite providing my vaccine information, picture ID, and social security card three times, I have not received any assistance. The process they mentioned about picking a number from 1 to [redacted] did not resolve the issue, and I am extremely frustrated and upset. I need to access my account to buy food and pay my rent, but I am unable to do so because of the PIN change. I have already verified my identity and do not understand what else is required. Please assist me as I urgently need access to my funds.

I am having trouble obtaining an accurate balance on my Direct Express card. The online balance doesn't match the correct amount shown on my ATM receipts. There are discrepancies in the beginning and ending balances each month, which affects subsequent months. I need accurate statements from December 1, [redacted], to May 1, [redacted], to resolve these issues and prove missing transactions. This has caused me to lose my SSI benefits. I can verify some discrepancies with ATM receipts, but not all. I know I need to go through Direct Express to rectify this with SSI, but customer service seems unhelpful. I have read similar complaints online, and I need assistance urgently to resolve this matter and restore my income. Thank you for addressing this promptly.

I received my SSA deposit on the 3rd. I used my debit card at a local Chase Bank ATM for a withdrawal of $[redacted] plus a $3 fee, which the machine deducted but did not dispense the cash, then logged me out. I immediately reported the issue to the ATM's Claims Department and Direct Express, where I've been a Direct Deposit customer since [redacted]. I completed the necessary forms indicating the error and included a description of the incident, faxing it to Direct Express within the 10-day requirement. Despite Chase Bank's acknowledgment of the problem, I have not received a provisional credit during the investigation. Customer service has been unhelpful, offering vague explanations and failing to adhere to Regulation E guidelines for timely resolution and provisional credits. This has left me without access to funds necessary for my expenses due to medical conditions. The lack of accountability and communication from the financial institution is deeply distressing considering my circumstances.

Over $11,[redacted] was stolen from my DirectExpress account. I have filed a complaint but have not received my money back. The fraudulent charges date back to January [redacted], with most of them being from Amazon. The theft was committed by an executive bank employee at Ally Bank where my funds were held. The authorities are investigating the matter, and it's an ongoing case. As a terminally ill patient, I urgently require the stolen funds for medication. Should I involve the FBI to expedite the process? I am in urgent need of the funds due to my health condition.

I recently ordered a replacement card that was lost. I have been in rehab since April 20, [redacted]. On April 27th, a Friday, I spoke with the first representative who transferred me to another representative to dispute two transactions. The second representative was rude and unhelpful, insisting the situation didn't make sense. When I requested to speak to a supervisor, he abruptly told me to hang up and call back, knowing I wouldn't be able to resolve the issue without providing a card number. The experience was very unprofessional, and the conversation should be reviewed. The representative I spoke with around 8:50 PM behaved disrespectfully and hung up on me at 8:53 PM. It was a distressing interaction that almost brought me to tears. My name is Taisha M. Mallory, born on November 3, [redacted].

A new card was issued on 5/18/18, but I haven't received it yet with the new number. I've been trying for three days to speak with a live person regarding two unauthorized deductions made from my account. I spoke with Antonio about this matter on 5/15/18, and he ordered a new card, instructing me to call back on 5/16/18 to check if the two items were removed. However, every time I call, I can't reach a real person, just the automated system. Antonio mentioned that when I call back, I could update my contact information, but this hasn't been successful. As a veteran on social security and a pension with a strict budget, this situation is distressing. I did not authorize these deductions, and I am seeking clarification, a refund, and resolution.

I am a Direct Express Card holder experiencing a significant issue. My caregiver has possession of both my card and PIN, neglecting to return them to me. I mainly use the card for essential expenses like medications and groceries. My caregiver, a relative, is uncooperative and manipulative. I face barriers communicating via telephone due to hearing impairment and prefer email. Is it possible to issue a new card with a new PIN? I reside in a rural area, relying on the caregiver for mail delivery. My caregiver has tampered with my email password and potentially my card details, leading to financial misuse. Seeking advice on securing my funds. Thank you for your assistance. After retiring from teaching, I've felt marginalized and disrespected, struggling to address this troubling situation.

I called and spoke to a Level 3 Resolution Team agent named Page, who was extremely rude and condescending towards me. I am requesting for the call to be pulled so you can hear how your supervisors are representing your company. I asked for a supervisor because the agent was unable to provide me with the address where I sent the necessary paperwork for my father's estate and the release of $1,[redacted] to me as the estate holder. The way I was treated was unacceptable, I was talked over and threatened to be hung up on by Page who refused to let me speak to anyone else. I am simply trying to obtain the money that rightfully belongs to me, and I have already sent the required documents on 5/22 to the correct address. I would appreciate a response regarding how this situation will be handled. Chantell T. Estate of Kelly E. B. [redacted]

I purchased $17.93 worth of airtime around 3:30 or 4:30 a.m. My account balance showed a $[redacted] reduction due to six $17.93 charges instead of one. I contacted the phone company, and they confirmed the error. They processed a refund for the extra five charges, but it may take 3-5 days to reflect in my account. They advised requesting a "charge back" for the total of $89.65 from your company to expedite the refund process. I urgently need the funds for basic necessities as I am on a fixed income. Please assist with the "charge back" if possible. Contact me at [redacted] or email me at [redacted]

I disputed charges made by Dawn Smith in February. I received a call explaining that the charge was for Alexys, who is my daughter, as a one-time transaction. The way it was done seems like fraudulent activity. Despite disputing charges in the past, I never received a refund. There shouldn't be any internet charges on this new card. I'm frustrated with the lack of resolution and communication from the company. I want this sorted out promptly and for follow-up to occur. The transaction ID is [redacted]. My card has been changed twice, with a total of $[redacted].13 charged. Another pending transaction is $[redacted].25, totaling $[redacted].00. With a limited monthly income, I cannot afford these unauthorized charges. Please cease these internet transactions, particularly the one from Dawn Smith on 2/12/18 amounting to $[redacted].00.

I am Moriah Dyke, and I reside at [redacted] S Broadway Lot MHC-9, Wichita, KS, [redacted]. Today, I contacted Direct Express 40 times in hopes of resolving an issue with my card. After finally getting through, I was informed a new card would be sent, but the wait is too long. I attempted to use the Direct Express Cardless Benefit Access through MoneyGram to access some funds for the weekend, but the system disconnects when I am transferred. It is crucial as it's Friday, and I urgently need to address this matter. You can reach me at [redacted] Your prompt assistance is greatly appreciated.

I am experiencing significant difficulties with receiving customer service assistance from Direct Express every month. This morning, I noticed unauthorized charges on my card totaling almost $[redacted]. The amounts deducted were $[redacted].70, $29.44, and $8.99. I did not authorize these transactions, and this is a recurring issue. It is frustrating that I have to deal with this situation regularly without any resolution from Direct Express customer service. I am considering contacting the BBB, as I am not the only customer facing these problems. It is disheartening that individuals are targeting older people and manipulating their finances without any accountability from the company.

I am Dianna J. and I receive a monthly disability payment of $[redacted] on the first of each month for my daughter. Today, I used a Cumberland Valley Bank ATM in Richmond, KY to withdraw my rent money from my Direct Express card. Despite confirming the $[redacted] payment on my card, the ATM malfunctioned and did not dispense any cash. When I checked my card on another ATM later, it only showed $8. I have reported this issue to the bank and the local SS office, and they advised me to contact Direct Express for a refund. However, after trying for 8 hours, I have been unable to reach anyone at customer service. The disability payment is crucial for my daughter's needs, and we are in urgent need of this money to cover our rent. I sincerely request assistance from Direct Express to resolve this matter promptly.

I am Dianna Johnson, and I receive monthly disability payments for my autistic daughter via Direct Express card. This morning, I tried to withdraw $[redacted] from an available balance of $[redacted] at Cumberland Valley National Bank's ATM in Richmond, KY, only to have the machine shut off without dispensing any cash. After checking my balance, I realized the ATM debited $[redacted] plus a $2 fee. Despite visiting the bank branch for assistance, they advised me to contact Direct Express as they couldn't assist further. I have been attempting to reach Direct Express customer service for 8 hours without success due to high call volume. With rent looming and our reliance on these benefits, I am desperate for resolution. The ATM's security camera and the receipt I obtained serve as evidence of the failed transaction. Please help me in recovering my funds promptly to avoid homelessness.

On June 1st, [redacted], I made a $[redacted] payment towards my electric bill using my Direct Express card over the phone. However, there was a mistake and the system processed two payments of the same amount instead of one. This occurred around 11am in the morning. I am seeking a refund for the duplicate payment. Despite my efforts over the past three days to reach customer service, the high call volume message persists, and upon entering my card information, the system does not connect me to a live representative. I've attempted calling at various times in the evening without success. I urgently need the reimbursement before it reflects on the electric company's account.

I have been trying to reach out to customer support for Vernon Ramsey for the past 48 hours. Today alone, he has called at least 10 times, and I have called a minimum of six times. Unfortunately, every time he calls, we get a message saying the maximum number of attempts have been made. This is not accurate, as it seems like the calls are being disconnected. Vernon urgently needs his card replaced and money transferred since he has been without funds for two days. Additionally, he lacks access to his medication required for epilepsy. It's crucial to resolve this promptly. I am hoping for a quick response as it is nearly 5 PM on a weekend, and options for assistance are limited.

I faced issues with my card being declined, so I called direct express multiple times. They mentioned a high volume of calls and advised me to call later. After many attempts, I finally connected with an agent who informed me that a company had a security breach resulting in my card being canceled without notifying me. To receive a new card quickly, I had to pay for UPS delivery within 3 days rather than wait 5-7 business days for free delivery via USPS. The lack of notification regarding the card cancellation is disrespectful to us as direct express cardholders. The late fees, additional UPS charges, and the inconvenience caused during my grocery shopping are frustrating.