Direct Express Customer Service Issues

Hello, this is Marilyn Early seeking assistance regarding disputing recent transactions on my account. I believe the last accurate balance was $97.19. I have encountered difficulty resolving this issue over the phone due to my card being stolen and awaiting a replacement. Despite my efforts, I have been unable to connect with a technician to reverse these unauthorized charges. Please advise me on the next steps to dispute these transactions. Until I receive my new phone, I can be reached at [redacted]. Following November 3rd, my contact number will change to [redacted] due to having to replace it. Your prompt assistance is greatly appreciated. Also, I am interested in accessing my account online but have been unable to do so as the website appears to be currently down. Thank you for your help.

On August 3, [redacted], I contacted Direct Express to verify my deposit, but noticed discrepancies in available funds due to two pending transactions of $89.95 & $88.05. I immediately requested to dispute these charges. After a few days, on 8/6/[redacted], I called again to dispute them, and my card was canceled and replaced. I received a fraud packet and tried contacting the vendors to no avail. Once I received the packet on 8/16/[redacted], I promptly filled it out and sent it. I was given case number I-[redacted]. Despite continuous calls to DE, I finally received a denial letter on 9/28/[redacted], stating I had agreed to the charges. I had only signed up for a $4.99 trial product, not a recurring subscription totaling $[redacted].00. As a disabled person on a tight budget, this loss significantly impacts me. I wrote an appeal letter to DE on 10/11/[redacted], but as of 10/31/[redacted], I have heard no response. I also requested the basis of their decision and copies of related documents, still pending. Thank you, Kelly S M. [redacted] Swanson Ave. Apt 3 Lake Havasu City, AZ [redacted] [redacted] Card #redacted Last 4- [redacted] DOB 9/6/[redacted]

Before heading to the ATM, I always check my card balance. The funds I was expecting at noon weren't there. Direct Express informed me about a transaction labeled "Fibers Muscle" at 7:45 a.m. without providing a contact number. I was advised to wait for the transaction to go through before disputing it, potentially taking 90 days to recover the funds. It seems unreasonable not to refund me immediately as I did not authorize this transaction. I am eager for a prompt resolution from Direct Express.

I had an issue with my card after using it excessively, which led to the chip being damaged and my Direct Express account getting locked. Despite numerous attempts to reach customer service, I have been unable to resolve the problem. The lack of access to my funds has left me in a dire situation with essential expenses to cover. It is frustrating that contacting them has been so challenging, especially during this emergency. The whole experience has been extremely disappointing, highlighting the need for better preparedness and customer support protocols.

I believe there has been fraudulent activity on my card involving someone using it for their bills. I urgently request assistance to address this issue. Numerous transactions unrelated to me, such as payments made by someone named Falcon residing at [redacted] Kia Drive, have affected my ability to pay essential expenses like rent and utilities. I am distressed by this situation and seek prompt resolution to have the funds returned to my card. I may need to replace my Direct Express card due to these unauthorized charges. I can be reached at [redacted]. Your prompt attention to this matter would be greatly appreciated.

Dear customer service team, I'm writing about my lost card and the express shipping I requested on October 29. I was informed that the fee for the express shipping would be deducted from my direct express card. The automated system states that a new card was issued on October 29, but as of today, November 3, I have not received it. The card should be sent to [redacted] Montclair Road, [redacted]. I urgently need a tracking number or confirmation of delivery, as I am facing a rent payment deadline. I've been unable to reach the customer service number for the past two days due to high call volumes. Please get back to me soon as this is causing me significant inconvenience. Thank you, Harry Sande

My name is Harry J. Sande with a birthday of June 11, [redacted]. My social security number is [redacted]-15-[redacted]. I reported my lost card on October 29th and requested express shipping with the fee to be deducted from my Direct Express card. The automated system states that a new card was issued on October 29th, however, as of November 3rd, I have not received it at [redacted] Montclair Road, Pensacola, FL [redacted]. I am in need of a tracking number. I am concerned as there was no money on the card on October 29th and unsure if it was sent by regular mail. Please email me promptly as I have rent due and appreciate a quick response. I have been unable to reach customer service for the past two days due to high call volume. Thank you, Harry Sande.

On Thursday, November 1st, I visited the Us Bank ATM at 55 E. 3rd St. in Fond Du Lac, WI around 7:30 AM. When I tried to withdraw $[redacted] for rent, the transaction took longer than usual, showed an error, and instructed me to contact my bank. Even though the money was deducted from my account, I did not receive it. I reached out to the bank where the ATM was, spoke with Tim the manager, who advised me to contact the card issuer. I contacted them around 8 AM on November 1 and was told a claim would be started, but I'm still waiting for the paperwork. During the call, I was informed that the ATM has been having issues, possibly due to insufficient funds. I need this matter resolved promptly as I rely on this money to pay my rent. I've been a Direct Express customer for a year without any previous problems. Thank you for your assistance. - Samantha Herman

I made a payment for a utility bill but need proof the money was sent. I require verification that the payment was made. Despite clearing up the account, the company is demanding more money, including late charges. Being on a fixed income, I can't afford to keep paying for a bill that was settled. I've spoken with customer service and requested statements for the past 7 months to show my payments. They promised to send paper statements from now on. However, I'm frustrated as I've never received any paperwork to validate my monthly transactions. Please assist me by sending the statement from May to November. Your help is greatly appreciated.

Hello, I am Linda Franklin, the power of attorney for my brother Mark Franklin, who is disabled. Mark uses a DirectExpress card for his Social Security deposits. He transferred funds to his Chase account on multiple occasions. Recently, California State Franchise Board placed a lien on the Chase account. We need to prove these funds are from Social Security. Chase says the transfer records should verify this. I tried to access the account but need the username and password. I lack the zip code linked to the card to reset the login details. These funds are vital for my brother. Thank you for your assistance.

A company overcharged me, so I contacted Direct Express. They initiated a dispute process, mentioning that if the issue wasn't resolved within 10 days, they would refund my card. To speed up the process, I reached out to the company directly for a refund. Upon checking the Better Business Bureau website, I noticed a red flag associated with the company's name. After contacting them, they informed me that due to my complaint, my account was frozen, and they couldn't refund me until speaking with Direct Express. Surprisingly, I received a letter from Direct Express stating they concluded the investigation and decided not to refund me. This contradicts the company's earlier promise of a refund.

Hello, my name is Kenny Martin. I would like to file a complaint about a customer service representative who took $[redacted] from my Direct Express Card on the 23rd of this month. I visited the Social Security office and was informed that he should not have withdrawn money from my card. He pressured me into purchasing Google cards and I handed over $[redacted]. The person, who identified as David Miller and provided the phone number 9-2-9-[redacted]-[redacted], is now asking for an additional $40 promising to return $[redacted]. This is clearly a scam. I am seeking a refund of my $[redacted] and request for this individual to be terminated. My address is [redacted] Emerson Avenue, Fayetteville. It's crucial to address this issue promptly. Thank you for your assistance.

Today, I received concerning information about unauthorized charges on my card by someone other than myself. I wish to dispute this matter further. On December 1st or 30th, my card was used without my consent by a thief. I am considering consulting with my lawyer as my landlord has access to my apartment keys. I want to continue disputing this charge. Please contact me at Najjarff @gmail.com for additional information. I am eager to resolve this issue and was informed by your staff that on November 23rd, a new card was issued without my authorization. This fraudulent activity may lead to perjury and fraud charges. I am sincerely seeking to identify the culprit behind these transactions. Thank you, Najja Gordon.

My name is William J. Swan, Jr. I made a $50 payment to Boost Mobile on November 30th, but it got processed twice. I only make one $50 payment per month to Boost Mobile. Please reverse the duplicate pending payment. I have tried calling customer service multiple times, but getting through to a live person has been challenging. I urge Boost Mobile to improve their customer service accessibility. Please provide a way for me to speak to someone on the phone regarding this issue. Thank you for addressing this matter promptly.

This morning, I visited the ATM at 5th Third Bank in Oxford, Ohio at [redacted] McGuffey Ave to withdraw $[redacted] to pay my bills. Unfortunately, the machine crashed and did not dispense the money. Upon visiting the bank when it opened, I was informed that I needed to contact my card's customer service. I am confident the bank will verify that I did not receive the funds in the end. As I need to settle my bills today to avoid late fees, I kindly request assistance in resolving this matter promptly and having the funds returned to my card. The bank representative, Miranda Finch, mentioned that the ATM is being upgraded, and they are waiting for a response from my card company before taking further action. Your attention to this situation is greatly appreciated. Thank you. Best regards, M.E. Email: [redacted] Phone: [redacted]

URGENT HELP NEEDED: Hello, I need assistance with a recent ATM withdrawal issue. Today around 4:00 - 4:30, I tried to withdraw $[redacted] from the ATM at 24 State Street, Oil City, PA. The transaction failed multiple times, showing an error message. I then went to Northwest Savings Bank on Petroleum Street and successfully withdrew the $[redacted]. The Direct Express website was also not working properly throughout the day. Upon checking my account, I found that the Citizens Bank ATM had deducted $[redacted] without giving me any cash. This situation has put me in a tough spot as my bill payments may bounce. Unfortunately, my attempts to contact Direct Express over the phone were unsuccessful due to high call volume. I am now left with $[redacted] missing and in urgent need to purchase insulin. Your help would be greatly appreciated. Thank you.

I accidentally placed an order on Wish when my phone inadvertently ordered items while in my purse. I am seeking assistance in canceling the order and obtaining a refund of $[redacted]. I tried contacting the telephone number provided by Wish but it appears to be invalid. Wish informed me that the items are already in transit and I must return them for a refund, which I find unreasonable as the order was a mistake. Any help in stopping the shipment and getting my money back would be greatly appreciated. Thank you, Margaret Lynette Ashley. Feel free to reach out to me by phone at [redacted].

I have been trying to reach your company at 1-[redacted]-[redacted]-[redacted] and 1-[redacted] since December 3rd, [redacted], but I keep experiencing high call volume and getting disconnected. I need to report that my Direct Express card has been lost or stolen. I no longer have access to the card and I would like a new replacement sent to me overnight. Please send the new card to Montez Brown at [redacted] E Highway 60, Apartment 24, Irvington, Kentucky [redacted]. You can contact me through my mother's email to confirm that you have received my notice regarding the lost or stolen Direct Express card, as I do not currently have an email address. Thank you. - Montez Brown

I have been trying to reach out for 2 days, but every time they put me on hold, they disconnect the call. I just tried again, and the same thing happened - I got disconnected. It's frustrating to keep calling just to get hung up on repeatedly. I have already called about 30 times. I am the guardian for Joseph S., and he informed me that his card is not working, preventing him from accessing his funds. My name is Victoria A., and I need someone to contact me to remove the hold on his card so he can access his money. I no longer want to handle this situation as it is causing me unnecessary stress. Joseph is capable of managing his own finances. Please contact me at [redacted] or via email. I need a reliable phone number where the call won't get disconnected by the operators. Thank you.

I completed the paperwork for my dispute with Direct Express on 11/19/[redacted]. I mailed it back on the 27th and have the photos as proof. The tracking number is 1-[redacted]. I have reviewed all the correspondence and new card information sent by Direct Express, but I have yet to receive my refunded funds on the new card for the issue with Sprint. Sprint erroneously charged me for a Samsung S8 that caught fire, damaging my property and causing health issues. Despite reporting this to Sprint over 7 to 9 months ago and having insurance, they failed to resolve it. They even accessed my account without permission and took $[redacted].67. This breach of contract and unauthorized deduction of funds is unacceptable. I purchased a cheap phone as I lost hope in resolving this matter with Sprint.