Along with everything else, * of my DirectExpress Debit cards were stolen by my brother...

GetHuman-xtiaan's customer service issue with Direct Express from October 2018

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The issue in GetHuman-xtiaan's own words
Along with everything else, * of my DirectExpress Debit cards were stolen by my brother. He called the Direct express * and changed both of my pin *s. He was able to gain access into my accounts by entering my social security number. No longer can I access my accounts. I’ve been trying to cancel these cards since for * days, since the **th of October after making a police report just hours after he stole everything. The automated system ended every call I made because my pin * is no longer accepted and I do not have the full card * since it was stolen. The call is ended based on my invalid entries. When I somehow found a path to speak to a representative, I was again hung up on after being told their too busy, to call back another time. I am locked out of my online access as well. These are * of many accounts of mine he fraudulently used. The detective is losing patience with me getting this done. He finds it extremely hard to believe that I can’t access my account online or get through to speak to somebody. It appears as if I am not taking any action to cancel these cards. I cancelled ** other credit and debit card accounts & disputed charges already made within * hours. It’s been nearly a week. Please Please help me.
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Direct Express

Customer service issue
Reported by GetHuman-xtiaan
Oct 15th, 2018 - 2 mons ago
I have an issue with Direct Express too
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GetHuman-xtiaan started working on this issue
Oct 15th 8:17pm