My name is Dianna Johnson and I recieve monthly disability payment every first of the month I recieve ***.** for *My daughter.. Today I went to a nearby ***berland valley bank ATM here in Richmond Ky to get my rent money off NY direct express card.. I tried withdrawing *** I called and checked my card beforehand and the *** disability payment was on the card.. The ATM malfunctioned and went completely off and did not dispense any cash at all. I went to another ATM and checked my card it only had * after I went to the ATM.. I have proof with the bank that I didn't recieve the cash from the ATM, I contacted local ss here in Richmond Ky and they said I had to get y'all to refund the money but I tried for * hrs and cannot get anyone from customer care on the phone. I recieve disability for my autistic daughter and we have to pay our rent and depend on this money to survive the month. I would really appreciate someone from direct express to help me and to give us our money back. *Phone number is **********
I trust that Direct Express will make this right and come up with a resolution that is fair.