I paid for airtime on my cell phone in the amount of $**.** @ approximately *:** or...

GetHuman-fheath's customer service issue with Direct Express from June 2018

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The issue in GetHuman-fheath's own words
I paid for airtime on my cell phone in the amount of $**.** @ approximately *:** or *:** a.m. I checked my account balance by the automated system on the phone immediately after I completed the on-line transaction. I was shocked to find out that my account balance was more than $*** less than it was before that transaction and that what was supposed to be a one time purchase was charged to my account a total of six times $**.**. I contacted the phone service provider and confirmed that instead of the single payment of $**.** my account was charged five additional times. They initiated a refund of the five charges but said my funds would probably not go back into my account for *-* days. They suggested that I contact your company and request a "charge back" of the total amount of $**.** and that that could possibly get my funds returned to me in a more timely manner. I desperately need those funds to be able to obtain food and survive. I am on a fixed income and desperately need your help if a "charge back" is possible. Can someone please contact me back asap by phone at ***-***-**** or by email at *****@***.com
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Direct Express

Customer service issue
Reported by GetHuman-fheath
Jun 1st, 2018 - 2y ago
I have an issue with Direct Express too
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Timeline
GetHuman-fheath started working on this issue
Jun 1st, 2018 2:57pm
GetHuman-fheath indicated the issue is not fixed yet.
Jun 1st, 2018 4:26pm
GetHuman-fheath indicated the issue is not fixed yet.
Jun 1st, 2018 4:51pm
GetHuman-fheath indicated the issue is not fixed yet.
Jun 1st, 2018 5:14pm
GetHuman-fheath indicated the issue is not fixed yet.
Jun 1st, 2018 6:38pm
GetHuman-fheath indicated the issue is not fixed yet.
Jun 1st, 2018 6:38pm
GetHuman-fheath indicated the issue is not fixed yet.
Jun 1st, 2018 6:49pm