Captioning and DirecTV subtitles not working right. First or second line and sometimes...

GetHuman-rtmauney's customer service issue with DirecTV from December 2020

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The issue in GetHuman-rtmauney's own words
Captioning and DirecTV subtitles not working right. First or second line and sometimes all of sentences left off. I have tried every solutions that I can find on the forums and nothing works. I am hard of hearing and this is very annoying. I miss half of what they are saying. I am getting tired of DirecTV not fixing this problem that seems to be going on for several years.

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DirecTV

Customer service issue
Reported by GetHuman-rtmauney
Dec 5th, 2020 - 7 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 2589 others
0 customers following this

Timeline

GetHuman-rtmauney started working on this issue
Dec 5th, 2020 2:45am
GetHuman-rtmauney confirmed the issue is fixed. Hooray!
Dec 5th, 2020 2:45am
GetHuman-rtmauney indicated the issue is not fixed yet.
Dec 5th, 2020 1:46pm