What a colossal*waste*of time!! I am so frustrated with the customer service I may swit...

GetHuman5454927's Technical Support issue with DirecTV from November 2020

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Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman5454927's own words
What a colossal*waste*of time!! I am so frustrated with the customer service I may switch to a different cable provider. Please see the chat thread below.**Why on Earth would I be transferred to a Billing Supervisor, who clearly cannot help with my issue?! As I stated, I had already called Tech Support, but did not get a chance to respond to the Supervisor because they abruptly*left the conversation. WOW!**AT&T:*Hi, I’m AT&T’s automated virtual assistant. How can I help you today?**Me:*Our DIRECTV is not working. We have error code *** on all receivers. We have tried all troubleshooting tips and even called into Tech Support and Customer Service. We did everything they said by making sure the cables are connected correctly and it still is not working.**AT&T:**In order to help you with that, I will need you to sign in to your AT&T account.**Sign inAT&T:*I'm opening a window for you to sign in!**Me:*help**AT&T:*I'm here to assist you.**Please state your reason for chatting so you can be assisted quickly.**Me:*Our DIRECTV is not working. We have error code *** on all receivers. We have tried all troubleshooting tips and even called into Tech Support and Customer Service. We did everything they said by making sure the cables are connected correctly and it still is not working.**AT&T:*To better assist you, please select the service you are having issues with:U-verse TVDIRECTV**Me:*DIRECTV**AT&T:*OK. What best describes your issue?My TV service is not working at allSome channels are missingI want to see what channels I getI'm getting an error messageI'm having trouble with my receiver**Me:*I'm having trouble with my receiver**AT&T:*OK. Restarting your receiver is a quick fix for many issues. Turn it off for a few minutes, then turn it back on. That didn’t work? Check out more troubleshooting help for your:Wireless Genie MiniGenie HD DVR OtherDIRECTV receiverReceiver won't work turn on at all?*Try these tips to fix power issues**I'm here if you have more questions.**AT&T:*You'll find more details on this page.**Me:*did not work**AT&T:*Hmmm. Could you rephrase your question? Virtual Assistants understand simple questions best.**Me:*I still need help**AT&T:*I'm here to assist you.**Me:*Reset did not work**AT&T:*Let me get you to a specialist. Please tell us your first name.**Me:*Chris**AT&T:*Thank you. Please wait as you are assigned to the next available specialist for account support.We are now transferring you.**AT&T:*You're on our list! Your wait time is more than ** minutes.**While you wait, check out these online support options.Use the myAT&T app to pay your bill, change your plan & moreFind step-by-step fixes for common issuesGet help in the Community Forums**AT&T:*You're on our list! Your wait time is approximately ** minute(s).**While you wait, check out these online support options.Use the myAT&T app to pay your bill, change your plan & moreFind step-by-step fixes for common issuesGet help in the Community ForumsAgent **Noel enters chat*Noel:*Thank you for contacting AT&T. My name is Noel. I'll be happy to assist you.**Me:*Thank you**Noel:*Could you please brief your issue in order for us to serve you better?**Me:*Our DIRECTV is not working. We have error code *** on all receivers. We have tried all troubleshooting tips and even called into Tech Support and Customer Service. We did everything they said by making sure the cables are connected correctly and it still is not working.**Noel:*I am really sorry for the inconvenience. I completely understand your concern. Not to worry! I will definitely help you with this.**Noel:*I need a little help from you to pull up your account. Could you please confirm your account number or the phone number associated with your account?**Me:*Account ************Noel:*Thanks for confirming. Please bear with me while I pull up your account.**Noel:*I've retrieved your account information and checking the details for you. Is ***-***-**** a good phone number so we can reach you by phone or text with information about your AT&T services?**Me:*no. I have no idea what that number is**Noel:*I am sorry for the hassle. Is ***-***-**** a good phone number so we can reach you by phone or text with information about your AT&T services?**Me:*Yes.**Noel:*Thanks for confirming. Please stay connected while I look in to your concern.**Me:*ok. I am going to step away for just a moment while you look, but will stay connected.**Noel:*Sure! Chris.**Me:*I am back**Noel:*While I check that for you, I sincerely hope you and your loved ones are all safe & healthy during this COVID ** Pandemic.**Me:*and you as well**Noel:*I'm glad to hear that you and your family are safe and healthy. We are doing good as well. Thank you.**Noel:*Its taking longer than usual. Please stay connected. Kindly request your patience.**Me:*No problemNoel:*Thank you for your patience. I am directly connecting you to my supervisor. Please stay connected.**Noel has left the chat*You are being transferred, please hold...**Agent Jack enters chat*Jack:*Hello, my name is Jack. I'll be happy to assist you.**Me:*hello.**Me:*Hopefully you can help. You will be the third or fourth person I have talked to now.**Jack:*I understand that you have reached for the tech issues.**Jack:*I am sorry as I am from billing team, I have limited access for the tech issues, but I can help you with the direct number where you can get it resolved. ***-***-**** please reach this number to get it resolved.**Jack:*Thank you for choosing AT&T. We appreciate your business!Thank you for chatting with us today. The agent has left this conversation. Please continue to browse our website and use our self-service options.

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DirecTV

Technical Support issue
Reported by GetHuman5454927
Nov 12th, 2020 - 5 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2675 others
0 customers following this

Timeline

GetHuman5454927 started working on this issue
Nov 12th, 2020 12:19am
GetHuman5454927 indicated the issue is not fixed yet.
Nov 12th, 2020 6:39pm
GetHuman5454927 indicated the issue is not fixed yet.
Nov 12th, 2020 7:38pm
GetHuman5454927 indicated the issue is not fixed yet.
Nov 12th, 2020 10:56pm
GetHuman5454927 indicated the issue is not fixed yet.
Nov 12th, 2020 10:57pm
GetHuman5454927 indicated the issue is not fixed yet.
Nov 12th, 2020 11:01pm