I ENDED MY DIRECT SERVICE. I HAVE REQUESTED A RECOVERY KIT TO MAIL BACK EQUIPMENT TWICE...

GetHuman2892215's customer service issue with DirecTV from May 2019

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The issue in GetHuman2892215's own words
I ENDED MY DIRECT SERVICE. I HAVE REQUESTED A RECOVERY KIT TO MAIL BACK EQUIPMENT TWICE . I STILL HAVE NOT RECEIVED THE BOXES. I WOULD LIKE TO GET THE EQUIPMENT RETURNED SO I MAY HAVE THE $**.** CREDIT ON MY ACCOUNT SENT TO ME. I COULD TAKE THE EQUIPMENT TO FED-EX BUT I DO NOT KNOW MY ACCOUNT NUMBER . I CANT GET PAST THE AUTOMATED RECORDING WHEN I CALL. I NEED MY ACCOUNT NUMBER. IF THE BOXES ARE NOT GOING TO BE SENT
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DirecTV

Customer service issue
Reported by GetHuman2892215
May 20th, 2019 - a mon ago
I have an issue with DirecTV too
Not resolved
Seen by 1 customer so far
Similar issue to 16819 others
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Timeline
GetHuman2892215 started working on this issue
May 20th 6:26pm