The remote does not change channels the volume and mute work. I pushed red button and r...

GetHuman-escondid's customer service issue with DirecTV from January 2019

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The issue in GetHuman-escondid's own words
The remote does not change channels the volume and mute work. I pushed red button and rebooted with no results. The TV stays on channel ** only.
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DirecTV

Customer service issue
Reported by GetHuman-escondid
Jan 18th, 2019 - 8 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 4 customers so far
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GetHuman-escondid started working on this issue
Jan 18th 6:53pm