My directv's screen went blue and has code *'s at top left, & right of screen. Under th...
GetHuman1974135's customer service issue with DirecTV from January 2019
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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman1974135's own words
My directv's screen went blue and has code *'s at top left, & right of screen. Under the top left numbers it says 'new software found (*** b)' in center screen it reads.* downloading software... please wait. Please do not interrupt power during this process. - and there's a bar-graph under it, showing ** % complete. Well its been almost ** hrs and it's not doing anything. It seems to be stuck there. I'd like to have my Direct tv back please! I'm Walter Hill. I don't know my acct *. I'm in Eugene, Or.
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