We have canceled our Directv account, ********* under Carol Roddy. We received a retur...

GetHuman1733994's customer service issue with DirecTV from December 2018

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Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1733994's own words
We have canceled our Directv account, ********* under Carol Roddy. We received a return box with a letter requesting the return of the following equipment:*Manufacturer: Directv*Model: C**-****Serial Number: A**LA*GHE******Equipment we actually have:*Directv Genie Mini*Model: C-**-****Serial Number: A**LC*TD*******We also have one AC Adapter Model: EPS**RO-***Serial Number: LA**A****F*****And two remotes, RC**. *The model number and serial numbers don't match up. Also we have had much difficulty with different representatives regarding the billing dates. *Will you please clarify if these are indeed the correct items? None of these items matches the numbers that the company says are on record from us. We want to return these items ASAP to avoid charges.

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Customer service issue
Reported by GetHuman1733994
Dec 11th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10792 others
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GetHuman1733994 started working on this issue
Dec 11th, 2018 3:58am