I have been a loyal customer of Direct TV since ****. Account number *********. Recentl...

GetHuman-davidjfi's customer service issue with DirecTV from December 2018

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The issue in GetHuman-davidjfi's own words
I have been a loyal customer of Direct TV since ****. Account number *********. Recently I have experience a partial sporadic frozen picture on * of my TV's. I called your technical service line and the agent performed a number of tests on my system. Nothing obvious. The agent recommended that an agent come to my house for a fee of $***. I don't understand why I have to pay a fee for someone to look at your equipment which I pay a monthly rental for. I have another house with Comcast service that I don't have to pay for service calls. My average monthly bill is *$ ***.*I don't understand your customer service policy. Why do you treat your loyal long term customers this way?
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DirecTV

Customer service issue
Reported by GetHuman-davidjfi
Dec 6th, 2018 - a mon ago
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Seen by 2 customers so far
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Timeline
GetHuman-davidjfi started working on this issue
Dec 6th, 2018 12:47am