For now, *-* months there has been several attempts made to be reimbursed for $**.** fo...

GetHuman1662815's customer service issue with DirecTV from November 2018

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The issue in GetHuman1662815's own words
For now, *-* months there has been several attempts made to be reimbursed for $**.** for account * ***************** (property address *** Mandeville st. New Orleans La *****). Provided to me was the last * digit of card to receive is .....******and $**.** for account * ******** (property address **** Royal st. New Orleans LSA *****). I was not provided with any card ***My last encounter in attempting to successful complete this process was on ********** when I spoke with John (supervisor), together we had a conference call with the refund vendor. All required information was taken, and I was informed that a refund would be awarded*forwarded to me within * weeks.*It has now been * weeks and yet to receive either refund. I placed a call to the vendor on ********** as I was instructed to do in the event I did not receive refund. During this conversation I was informed by the agent that they had no information on file regarding either refund and that there was nothing that could be done. I was encouraged to call Direct TV again. I have since called direct TV on ********** and today **********. I initiated a conversation but on each separate occasion I was "cut" off.**The name on the account is Velissa Aldredge the phone number is *** *** ****. Mailing address is ** ship ave ***, Medford Mass, *******I hoping to obtain so resolution to this matter. Please feel free to contact me
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DirecTV

Customer service issue
Reported by GetHuman1662815
Nov 30th, 2018 - 6 mons ago
I have an issue with DirecTV too
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Seen by 3 customers so far
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Timeline
GetHuman1662815 started working on this issue
Nov 30th, 2018 7:43pm