Error made on account ********* of Account Charge $***.** *Repair Labor date Oct. **.*A...

GetHuman1527878's customer service issue with DirecTV from November 2018

10 views | 9156 similar | 0 following
Help with my DirecTV issue
Next: our robot will wait on hold for GetHuman1527878 to get a DirecTV rep on the line!
Always use the GetHuman Phone to call DirecTV. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1527878's own words
Total of bill needs corrected for error of charge of Oct ** for service not delivered or received. ... Error made on account ********* of Account Charge $***.** *Repair Labor date Oct. **.*A receiver that was not delivered or installed.*No repairs were made on Oct. **.*Franklin Wood account ********* *Phone ***-***-**** Address: *** Bunker Rd., Harrison, AR ******To correct: Deduct $***.** from due bill for account *********.*Please respond back.
This bill has charges not received by customer.
Remove the charge $***.** on bill for service not received.*No repair service was made or received on Oct **.
Have been customer for many years paying due bill on time. Direct TV Receiver is over ** years in age.
I called two times and told solutions is to only pay regular monthly bill and not total current bill with the error amount.*Customer is to deduct the error of $***.** from bill due. If customer did this, bill would still show $***.** unpaid and due.*AT&T needs to make correction to bill by deducting the error of $***.** from bill due, showing correct amount.*A correct bill amount needs to be sent to customer.
How GetHuman1527878 fixed the problem

We are waiting for GetHuman1527878 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1527878 fixes it.
This email address isn't valid

DirecTV

Direct TV Bill
Customer service issue
Reported by GetHuman1527878
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 9156 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman1527878 started working on this issue
Nov 9th, 2018 4:27am
GetHuman1527878 indicated the issue is not fixed yet.
Nov 12th, 2018 6:00pm
GetHuman1527878 indicated the issue is not fixed yet.
Nov 12th, 2018 6:13pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers