Error made on account ********* of Account Charge $***.** *Repair Labor date Oct. **.*A...

GetHuman1527878's customer service issue with DirecTV from November 2018

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The issue in GetHuman1527878's own words
Total of bill needs corrected for error of charge of Oct ** for service not delivered or received. ... Error made on account ********* of Account Charge $***.** *Repair Labor date Oct. **.*A receiver that was not delivered or installed.*No repairs were made on Oct. **.*Franklin Wood account ********* *Phone ***-***-**** Address: *** Bunker Rd., Harrison, AR ******To correct: Deduct $***.** from due bill for account *********.*Please respond back.
This bill has charges not received by customer.
Remove the charge $***.** on bill for service not received.*No repair service was made or received on Oct **.
Have been customer for many years paying due bill on time. Direct TV Receiver is over ** years in age.
I called two times and told solutions is to only pay regular monthly bill and not total current bill with the error amount.*Customer is to deduct the error of $***.** from bill due. If customer did this, bill would still show $***.** unpaid and due.*AT&T needs to make correction to bill by deducting the error of $***.** from bill due, showing correct amount.*A correct bill amount needs to be sent to customer.
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DirecTV

Direct TV Bill
Customer service issue
Reported by GetHuman1527878
Nov 9th, 2018 - 4 years ago
Fixed
Seen by 12 customers so far
Similar issue to 9156 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman1527878 started working on this issue
Nov 9th, 2018 4:27am
GetHuman1527878 indicated the issue is not fixed yet.
Nov 12th, 2018 6:00pm
GetHuman1527878 indicated the issue is not fixed yet.
Nov 12th, 2018 6:13pm

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