I need to change account information, but I tried to do that online, with no success. I...

GetHuman-mzumwalt's customer service issue with DirecTV from November 2018

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The issue in GetHuman-mzumwalt's own words
I need to change account information, but I tried to do that online, with no success. I guess since the changeover to ATT it seems my login and password are no longer valid. I tried using the account number I had but it doesn't work. We don't receive hard copies anymore and the email attached to the account now is no longer vaild.*I think* I don't have a current account number. Hope this makes sense.*Address for the account: **** W Nottingham, Springfield, MO
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Customer service issue
Reported by GetHuman-mzumwalt
Nov 8th, 2018 - 3 mons ago
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GetHuman-mzumwalt started working on this issue
Nov 8th, 2018 4:14pm