Got a new TV now the volume control and the mute button don’t work on the satellite rem...

GetHuman-tegglest's customer service issue with DirecTV from September 2018

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Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-tegglest's own words
Got a new TV now the volume control and the mute button don’t work on the satellite remote? Is there a code or something we need to put in to have it sync with the TV ?
GetHuman-tegglest did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman-tegglest
Sep 28th, 2018 - 20d ago
I have an issue with DirecTV too
Not resolved
Seen by 3 customers so far
Similar issue to 6936 others
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Timeline
GetHuman-tegglest started working on this issue
Sep 28th 12:52am