My receiver quit working. I called direct tv twice, in hold both times for ** and ** m...

GetHuman1176173's customer service issue with DirecTV from September 2018

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The issue in GetHuman1176173's own words
My receiver quit working. I called direct tv twice, in hold both times for ** and ** mins. Called the third time and finally talked to a human (david). I was told that the receiver would arrive in * business days. This is unacceptable as I already pay a high cost for the service and for leasing the receivers every month. Now, not only do I have to wait for the receiver to arrive , I am having to install it myself. What ever happened to customer service after AT&T took over directTv. I am seriously contemplating switching over to spectrum.
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DirecTV

Customer service issue
Reported by GetHuman1176173
Sep 21st, 2018 - 6 mons ago
I have an issue with DirecTV too
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Seen by 4 customers so far
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Timeline
GetHuman1176173 started working on this issue
Sep 21st, 2018 3:26pm