How NOT to Communicate in Your First Call to DirecTV

GetHuman535063's customer service issue with DirecTV from August 2018

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Help with my DirecTV issue
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The issue in GetHuman535063's own words
I want to cancel DirecTV service. ... We haven't been using DirecTV for at least six months. We've returned the equipment & paid the last bill. I tried to cancel their service July ** & was on hold for ** min. before I hung up. I want to cancel the service! Please help!
I was talking with someone who didn't speak or understand English very well.
All I want is for DirecTV to make sure my account is canceled.
I was an ATT*DirecTV customer for over two years.
I have an issue with DirecTV too
How GetHuman535063 fixed the problem
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DirecTV

Customer service issue
Reported by GetHuman535063
Aug 9th, 2018 - 7 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 12 customers so far
Similar issue to 4458 others
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman535063 started working on this issue
Aug 9th, 2018 6:18pm
GetHuman535063 shared this issue with friends on Facebook
Aug 9th, 2018 6:19pm
GetHuman535063 shared this issue with friends on Facebook
Aug 9th, 2018 6:37pm