I have contacted Direct TV numerous times this past week. My TV freezes and I have tri...

GetHuman-grifffe's customer service issue with DirecTV from August 2018

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The issue in GetHuman-grifffe's own words
I have contacted Direct TV numerous times this past week. My TV freezes and I have tried the reset button to no avail. A year ago i was sent a replacement box and I have lost the set up instructions. I want to hook up the new box. After numerous contacts with the tech dept and promises of sending me the info I need- nothing has arrived! *This is totally unacceptable! The claims of outstanding customer service from Direct TV bogus! I have been an ATT customer forever! Never imagined this would happen from a top tier company.*My phone number is ***-***-****, my name is Hancock Griffin Fenton. Now send me what I need as well as instructions of where to send the box that is defective.
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DirecTV

Customer service issue
Reported by GetHuman-grifffe
Aug 2nd, 2018 - 9 mons ago
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GetHuman-grifffe started working on this issue
Aug 2nd, 2018 2:28am