I have contacted Direct TV numerous times this past week. My TV freezes and I have tri...

GetHuman-grifffe's customer service issue with DirecTV from August 2018

4143 similar
0 following
Help with my DirecTV issue
First: share to improve GetHuman-grifffe's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-grifffe to get a DirecTV rep on the line!
Always use the GetHuman Phone tocall DirecTV. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-grifffe may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
The issue in GetHuman-grifffe's own words
I have contacted Direct TV numerous times this past week. My TV freezes and I have tried the reset button to no avail. A year ago i was sent a replacement box and I have lost the set up instructions. I want to hook up the new box. After numerous contacts with the tech dept and promises of sending me the info I need- nothing has arrived! *This is totally unacceptable! The claims of outstanding customer service from Direct TV bogus! I have been an ATT customer forever! Never imagined this would happen from a top tier company.*My phone number is ***-***-****, my name is Hancock Griffin Fenton. Now send me what I need as well as instructions of where to send the box that is defective.
GetHuman-grifffe did not yet indicate what DirecTV should do to make this right.
I have an issue with DirecTV too
How GetHuman-grifffe fixed the problem
We are waiting for GetHuman-grifffe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-grifffe fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-grifffe
Aug 2nd, 2018 - 9 mons ago
I have an issue with DirecTV too
Not resolved
Seen by 16 customers so far
Similar issue to 4143 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-grifffe started working on this issue
Aug 2nd, 2018 2:28am