I have the Genie system and I record a TV program every day. The last few days the firs...
GetHuman-tereapr's customer service issue with DirecTV from July 2018
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The issue in GetHuman-tereapr's own words
I have the Genie system and I record a TV program every day. The last few days the first *-* minutes of the program has a great picture but no sound. I fast forwarded the program a few minutes and stopped to see if there was sound. Eventually it does come on. I then set the recording to play but back it up just a small amount each time and it will play much sooner than when I first tried it but still will not play the first part of the recording. we turned the program on today to see if the network was having sound issues and it was not.
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