When I Canceled my service, it took direct Three weeks to send the package. I have trac...

GetHuman-fdougwil's customer service issue with DirecTV from July 2018

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The issue in GetHuman-fdougwil's own words
I did what was asked, usps- Direct tv preferred carrier has not delivered the package. ... When I Canceled my service, it took direct Three weeks to send the package. I have tracking number with usps and it was picked up and I sent the boxes back. Usps has not delivered the box so you want to bill us instead of being responsible and dealing with your required shipping company
They need to contact usps instead of trying to make me pay for the equipment that Usps has according to shipping records.
Speak to a person with the permissions to resolve the issue
Paid bill on time for every month for three years
Have you ever tried contacting a person with direct or usps?**Why does it say fixed below- this is only wasting my time and is not fixed
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DirecTV

Satellite
Customer service issue
Reported by GetHuman-fdougwil
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 3079 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-fdougwil started working on this issue
Jul 5th, 2018 11:19pm
GetHuman-fdougwil indicated the issue is not fixed yet.
Jul 6th, 2018 1:22am
GetHuman-fdougwil indicated the issue is not fixed yet.
Jul 6th, 2018 1:29am

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