got direction for sub***les on regular... does not work for roku net flick,,,help

GetHuman-jhkoerin's customer service issue with DirecTV from June 2018

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If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue and preferred resolution, in GetHuman-jhkoerin's own words:
The problem I ran into: got direction for sub***les on regular... does not work for roku net flick,,,help
I trust that DirecTV will make this right and come up with a resolution that is fair.
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My Directv is not working at allI canceled my Directv Now when I signed up for regular Directv in my home. Today I see...Just can’t seem to get started connecting to Roku. For directv now
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DirecTV

Customer service issue
Reported by GetHuman-jhkoerin
Jun 6th, 2018 - 2 mons ago
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GetHuman-jhkoerin started working on this issue
Jun 6th 12:28am