I was told last weekend by the supervisor Jeff in billing department that he was going...

GetHuman706869's customer service issue with DirecTV from May 2018

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The issue in GetHuman706869's own words
I was told last weekend by the supervisor Jeff in billing department that he was going to take off the $** balance i had on my account as well as apply a $** one time credit to my account. On the phone with him i stated that he was removing the $** and that he was applying the $** credit. He stated he was and that it would place my account into a negative balance for when my next bill hit. I received a bill of $**.**, which is more than what my actual bill should be of $**.** a month. Hoping to have someone who can actually help me resolve this issue.
GetHuman706869 did not yet indicate what DirecTV should do to make this right.
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DirecTV

Customer service issue
Reported by GetHuman706869
May 22nd, 2018 - 6 mons ago
I have an issue with DirecTV too
Fixed
Seen by 7 customers so far
Similar issue to 307 others
0 customers following this
Items needed
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Billing address
PIN or password on the account
Name on account
Timeline
GetHuman706869 started working on this issue
May 22nd 3:33am
GetHuman706869 indicated the issue is not fixed yet.
May 22nd 4:59am