Corrupt storage on genie dvr (hr**). System keeps performing a long disk scan. Curren...

GetHuman637884's customer service issue with DirecTV from April 2018

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The issue and preferred resolution, in GetHuman637884's own words:
Corrupt storage on genie dvr (hr**). System keeps performing a long disk scan. Current live content doesn't display and genie mini can't connect to the main unit.
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

Customer service issue
Reported by GetHuman637884
Apr 28th, 2018 - 3 mons ago
I have an issue with DirecTV too
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Seen by 1 customer so far
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
Timeline
GetHuman637884 started working on this issue
Apr 28th 5:44pm